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Documentation Index

Fetch the complete documentation index at: https://tella.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

Tella’s AI assistant can answer questions about features, troubleshooting, and how-to topics by searching the help center. It’s available anytime — no need to wait for a human response.

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Opening the AI assistant

Most in-app support entry points open the AI assistant automatically. These include:
  • Help button — Click the ? button in the bottom-right corner of the screen, then select Get Support.
  • Settings menu — Open the settings menu, go to Help & support, and select the Get Support option.
  • Get help links — “Get help” buttons shown in error messages and install screens.
  • Support shortcuts — The “New support ticket” option in the command menu (Cmd+K).
The assistant opens in a chat panel where you can type your question in plain language.

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Asking a question

Type your question in the message box at the bottom of the chat panel and press Enter or click the send button. The AI assistant searches the Tella help center and responds with a relevant answer, often including links to the specific help article where you can learn more. You can ask follow-up questions in the same conversation. The assistant uses the context of your previous messages to give more accurate answers.

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Giving feedback

Each AI response includes a thumbs-up and thumbs-down button. Use these to let us know whether the answer was helpful. Your feedback helps improve the assistant over time.

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Escalating to human support

If the AI assistant can’t resolve your question, you can escalate to a human by clicking the mail icon in the chat to open the ticket form, or by clicking the Contact support option. This creates a support ticket with the Tella team, and you can continue the conversation in the support portal.

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Good to know

  • The AI assistant is available 24/7, regardless of support team hours.
  • It can only answer questions based on the Tella help center. For account-specific issues (billing, access problems, bugs), contact the support team directly.
  • The assistant may occasionally provide incorrect or incomplete information. If you’re unsure about an answer, don’t hesitate to reach out to the support team.