Loom terms


The process of removing access and permissions from a user who no longer needs them.

What is deprovisioning in Loom?

Deprovisioning in Loom refers to the process of removing or limiting access to a user's account when they no longer need it. This could be due to a variety of reasons such as the user leaving the organization, changing roles, or no longer requiring access to certain resources.

Deprovisioning ensures that only authorized users have access to sensitive information, thereby enhancing the security of the system. It also helps in managing resources effectively as unused accounts or access rights can be reallocated or removed. In Loom, deprovisioning can be done manually by an administrator or can be automated based on certain triggers or events.

How to deprovision a user in Loom?

Deprovisioning a user in Loom involves removing their access to the platform. To do this, you need to be an admin of the team account. First, log into your Loom account and navigate to the 'Team' tab on the dashboard. Here, you will see a list of all the team members.

Find the user you want to deprovision and click on the three dots next to their name. A drop-down menu will appear, select 'Remove from team'. A confirmation pop-up will appear, click 'Remove' to confirm the action. This will successfully deprovision the user, removing their access to the team's shared content and resources. Please note that the user's personal content will not be deleted, only their access to the team's content will be removed.

What happens when a user is deprovisioned in Loom?

When a user is deprovisioned in Loom, they lose all access to the platform and its features. This means they can no longer view, create, or edit videos on Loom. Any videos they have previously created will remain on the platform, but they will not be able to interact with them in any way.

Deprovisioning a user also means they will be removed from all teams and groups within the platform. They will no longer receive notifications or updates from these groups. However, the content they have previously contributed to these groups will remain intact. The deprovisioning process is typically done by an administrator and is often part of offboarding a user from the organization.

Can you recover data from a deprovisioned user in Loom?

Yes, it is possible to recover data from a deprovisioned user in Loom. When a user is deprovisioned, their videos are not immediately deleted. Instead, they are transferred to the Team Library where they can be accessed by team admins. This allows for the recovery of any important data that may have been stored in the user's videos.

However, it's important to note that this data recovery is only possible within a certain time frame. Loom retains the videos of deprovisioned users for 30 days. After this period, the videos are permanently deleted and cannot be recovered. Therefore, it's crucial for team admins to promptly check the Team Library and save any necessary data after a user has been deprovisioned.

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