What is a help center video?
Without calling customer support, customers can find solutions and answers to their problems on a sub-section of a brand's website called a help center. A Help Center should make it simple for users to locate the solutions they need. It's often designed to address numerous familiar questions that a business receives. Often customers are looking for a quick fix, so the more a help center includes explainer videos, the easier it is for customers to find the answers they’re looking for.
How to make an online course video
Step 1: Record
Open the Tella app on your browser. Sign up for free or log in. Once inside, click “Start video,” and you’ll open the screen recorder. You can click “Start recording” and decide whether to record both yourself and the screen or just your screen. When you’re done recording, you can then move to customize it.
Step 2: Customise
When you’re done recording all your clips, you can make any edits you want in our editor window. You can trim clips, rerecord anything, and adjust the background or layout.
Step 3: Share or Download
When you’re finished recording, you can share a link to your video, export it, generate an embed code, and more. You’ll always have the ability to go back and change the video if you want to.
What is the purpose of a help center?
Help centers are a great way to offer 24/7 support to customers without requiring large call centers. Rather than waiting on hold, customers can browse various help articles quickly as they look for what they need. Often help centers will have a prominent search bar, so it’s really easy for customers to type in their issues and find a solution quickly.
Why is video important for customer support?
When a customer visits a help center, that means they want a solution fast. With video, it’s much easier for customers to watch and follow along. Especially with a complicated step-by-step process, help center videos are much more helpful than confusing written instructions.
What are the disadvantages of live chat?
Live chat is a small window on your website where customers can send a message to customer support in real time. It offers a convenient way for a customer to ask their questions. The disadvantages are that customers are impatient when they have an issue. They want it sorted out immediately. With a help center video, however, customers can access solutions instantly, without any live support from a support representative.