ConvertKit terms

Spam Complaints

Reports from recipients marking your email as spam.

What are spam complaints in ConvertKit?

Spam complaints in ConvertKit refer to instances where recipients of emails sent through the ConvertKit platform report them as spam. This typically happens when a subscriber marks an email as spam or junk in their email client. It's a serious issue because it can negatively impact the sender's reputation and deliverability rates, meaning that future emails may not reach the inboxes of intended recipients.

ConvertKit takes spam complaints seriously and has measures in place to monitor and manage them. If the spam complaint rate exceeds a certain threshold, ConvertKit may take action, such as suspending the account, to protect the integrity of their system and their users. Therefore, it's crucial for users to ensure they're following best practices for email marketing, such as only sending emails to people who have explicitly opted in to receive them.

How to handle spam complaints in ConvertKit?

Handling spam complaints in ConvertKit involves a few steps. First, it's important to ensure that you're only sending emails to people who have explicitly opted in to receive them. This can help reduce the number of spam complaints you receive. If you do receive a spam complaint, ConvertKit will automatically remove that person from your list to prevent further complaints.

In addition, ConvertKit provides tools to help you manage your email list and avoid spam complaints. For example, you can use their segmentation and tagging features to ensure that you're only sending relevant emails to each subscriber. You can also monitor your email performance and adjust your strategy if you notice a high number of complaints. ConvertKit also has a strict policy against spam and may suspend accounts that receive too many complaints, so it's crucial to follow best practices for email marketing.

What happens when there is a spam complaint in ConvertKit?

When there is a spam complaint in ConvertKit, the platform takes immediate action to investigate the issue. ConvertKit has a strict policy against spam and any user found to be in violation of this policy may face consequences such as suspension or termination of their account. The platform uses a variety of tools and techniques to monitor and prevent spam, including tracking spam complaints and unsubscribe rates.

Upon receiving a spam complaint, ConvertKit first verifies the complaint to ensure it is valid. If the complaint is found to be legitimate, the user's email is immediately removed from the sender's list to prevent further unwanted emails. ConvertKit also reviews the sender's email practices and may provide guidance on how to improve email deliverability and reduce spam complaints. In severe cases, ConvertKit may suspend or terminate the sender's account.

How to reduce spam complaints in ConvertKit?

Reducing spam complaints in ConvertKit can be achieved through several strategies. First, ensure that your email list consists of subscribers who have willingly opted in to receive your emails. This can be done by using a double opt-in process, where subscribers confirm their subscription through an email link. This ensures that your emails are not marked as spam because they are expected and wanted by the recipient.

Secondly, make sure your emails are relevant and valuable to your subscribers. This can be achieved by segmenting your email list based on the interests and preferences of your subscribers. By sending targeted and personalized emails, your subscribers are less likely to mark your emails as spam. Lastly, always include an easy and visible unsubscribe link in your emails. This gives your subscribers the option to stop receiving your emails if they no longer find them useful, instead of marking them as spam.

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