Kajabi terms


Money returned to customers.

What are the refunds in Kajabi?

Kajabi is a platform that allows businesses to create, market, and sell online courses and products. However, Kajabi itself does not handle refunds for the products sold on its platform. The refund policy is determined by the individual business or course creator using the platform. They are responsible for setting their own refund policies and handling refund requests from their customers.

If a customer wants a refund for a product or course they purchased, they need to contact the business or course creator directly. The business or course creator will then process the refund according to their own policies, which can vary widely. Some may offer a full refund within a certain period of time, while others may not offer refunds at all. Therefore, it's important for customers to understand the refund policy before making a purchase.

How to process refunds in Kajabi?

Processing refunds in Kajabi is a straightforward process. First, you need to log into your Kajabi account and navigate to the "Sales" tab. From there, select "Offers" and then find the offer that the customer purchased. Click on the "Details" button next to the offer, which will take you to a page where you can see all the purchases of that offer.

Once you've found the purchase that needs to be refunded, click on the "..." button next to it and select "Refund". A pop-up window will appear asking you to confirm the refund. Click "Yes" to process the refund. The customer will automatically receive an email notifying them of the refund. Please note that it may take a few days for the refund to appear on the customer's bank statement.

What is the refund policy of Kajabi?

Kajabi's refund policy may vary depending on the specific terms and conditions of the product or service purchased. Generally, they offer a 30-day money-back guarantee for their customers. This means that if you are not satisfied with their product or service within the first 30 days of purchase, you can request a full refund.

However, it's important to note that this policy may not apply to all their offerings. Some products, services, or events may have different refund policies. Therefore, it's always recommended to check the specific refund policy for the product or service you are purchasing. Also, keep in mind that refunds may not be provided after the 30-day period.

Can I get a refund for my Kajabi subscription?

The refund policy for a Kajabi subscription can vary depending on the terms and conditions set by the company. Typically, Kajabi offers a 30-day money-back guarantee for their new customers. If you are not satisfied with their service within the first 30 days, you can request a full refund. However, this may not apply if you are renewing your subscription.

To request a refund, you would need to contact Kajabi's customer support directly. They will guide you through the process and inform you about any conditions that may apply. It's important to note that after the initial 30-day period, Kajabi typically does not offer refunds. Therefore, it's crucial to make your decision within this timeframe.

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