Email Marketing terms

List Churn

The rate at which email subscribers leave a list over a given period.

What is a list churn in email marketing?

List churn in email marketing refers to the rate at which subscribers leave or stop engaging with your email list over a certain period of time. This can happen due to various reasons such as subscribers unsubscribing, marking your emails as spam, or simply not opening your emails anymore.

Churn rate is a critical metric in email marketing as it directly impacts the size of your active subscriber base, which in turn affects your campaign's reach and effectiveness. High churn rates can indicate problems with your email content, frequency, or targeting, and should be addressed to maintain a healthy and engaged email list.

How is list churn calculated in email marketing?

List churn in email marketing is calculated by tracking the number of subscribers who leave or unsubscribe from an email list over a certain period of time. This can include individuals who manually unsubscribe, those whose email addresses become inactive or bounce, and those who mark the emails as spam.

To calculate the churn rate, you divide the number of subscribers lost during a given period by the total number of subscribers at the start of that period, then multiply the result by 100 to get a percentage. For example, if you start with 1,000 subscribers and lose 50 over a month, your churn rate for that month is 5%. This metric is crucial in email marketing as it helps businesses understand their audience's engagement and satisfaction with their content.

Why is list churn important in email marketing?

List churn is important in email marketing because it directly impacts the effectiveness and return on investment (ROI) of your email campaigns. It refers to the rate at which subscribers leave your email list, either by unsubscribing, marking your emails as spam, or simply not opening them. A high churn rate can significantly reduce your audience size, limiting the reach and potential impact of your marketing efforts.

Moreover, maintaining a healthy email list with engaged subscribers can improve your email deliverability and sender reputation. Internet Service Providers (ISPs) monitor email engagement rates to determine whether your emails are wanted by recipients or not. If you have a high churn rate and low engagement, ISPs may start directing your emails to spam or junk folders, reducing your visibility and effectiveness. Therefore, managing and minimizing list churn is crucial for successful email marketing.

How can I reduce list churn in email marketing?

Reducing list churn in email marketing can be achieved through several strategies. Firstly, ensure that your content is relevant and engaging to your audience. This can be done by segmenting your email list based on the interests and preferences of your subscribers. Personalizing your emails can also help to increase engagement and reduce the likelihood of subscribers opting out.

Secondly, make sure that you are not overwhelming your subscribers with too many emails. It's important to find a balance between staying top of mind and not becoming a nuisance. Regularly clean your email list to remove inactive subscribers. This not only helps to reduce list churn but also improves your email deliverability rate. Lastly, make it easy for subscribers to manage their subscription preferences. This gives them control over what type of emails they want to receive and how often, reducing the chances of them unsubscribing.

Alsongside email marketing, if you're into video marketing...

You should try - your all-in-one screen recorder, to create launch videos, product demos, social media videos, 1:1s for customers, and more!

Tella isn't just a screen recorder. It combines the simplicity of Loom with the creativity of Canva to create great looking videos with no effort.

With Tella, you can record your screen and/or camera, combine separate clips and quickly remove mistakes, apply beautiful backgrounds, change the camera layout, add zoom effects - almost instantly.

Tella screen recorder

< Back to Email Marketing glossary

Try Tella today!

Screen recording for creators — simple and powerful.

7-day free trial — no credit card required