Email Marketing terms

Inactive Subscriber

A subscriber who hasn't engaged with any emails over a specific period of time.

What is an inactive subscriber in an email marketing?

An inactive subscriber in email marketing refers to a person who is on an email list but does not engage with the emails they receive. This lack of engagement can be characterized by not opening the emails, not clicking on any links within the emails, or not taking any action that the email might be promoting.

The definition of inactivity can vary depending on the specific goals and strategies of a marketing campaign. For some marketers, a subscriber might be considered inactive if they haven't engaged with emails in a certain period of time, such as six months or a year. Inactive subscribers can impact email marketing effectiveness, as they can lower overall engagement rates and skew data on campaign performance.

Why are inactive subscribers important in email marketing?

Inactive subscribers are important in email marketing for several reasons. Firstly, they represent potential customers who have shown interest in your product or service at some point. Their inactivity could be due to a variety of reasons such as a change in email address, a busy period, or simply missing your emails in a crowded inbox. Therefore, they provide an opportunity for re-engagement and conversion, which can lead to increased sales and revenue.

Secondly, understanding why subscribers become inactive can provide valuable insights for improving your email marketing strategy. By analyzing the behavior of inactive subscribers, you can identify any patterns or common factors that lead to disengagement. This can help you to refine your content, timing, and targeting to better meet the needs and preferences of your audience, thereby improving the effectiveness of your email marketing campaigns.

How to re-engage inactive subscribers in email marketing?

Re-engaging inactive subscribers in email marketing can be achieved through several strategies. One effective method is to send re-engagement emails, which are specifically designed to reignite interest in your brand. These emails could include special offers, updates about your company, or simply a message asking if they're still interested in receiving your emails. Personalization is key in these emails, as it can make the subscriber feel valued and more likely to re-engage.

Another strategy is to segment your email list and tailor your content to different groups. This can be based on their previous engagement, interests, or purchasing behavior. By providing content that is relevant and valuable to them, you increase the chances of re-engaging them. Additionally, consider asking for feedback from these subscribers. This not only provides you with valuable insights but also makes the subscribers feel that their opinion matters, thus encouraging re-engagement.

What strategies can be used to reduce the number of inactive subscribers in email marketing?

One effective strategy to reduce the number of inactive subscribers in email marketing is to implement a re-engagement campaign. This involves identifying inactive subscribers and sending them personalized emails to rekindle their interest. The content of these emails could include special offers, updates about the company, or a simple message asking if they're still interested in receiving emails. It's also important to make it easy for subscribers to update their email preferences or unsubscribe if they wish to, as this can help maintain a clean and engaged email list.

Another strategy is to consistently deliver valuable and relevant content. If subscribers find the content useful and engaging, they are more likely to remain active. Segmenting the email list based on subscribers' interests or behaviors can help in delivering more targeted content. Additionally, regular testing and analysis of email performance can provide insights into what type of content or email format works best for the audience. This information can be used to improve future emails and keep subscribers engaged.

Alsongside email marketing, if you're into video marketing...

You should try - your all-in-one screen recorder, to create launch videos, product demos, social media videos, 1:1s for customers, and more!

Tella isn't just a screen recorder. It combines the simplicity of Loom with the creativity of Canva to create great looking videos with no effort.

With Tella, you can record your screen and/or camera, combine separate clips and quickly remove mistakes, apply beautiful backgrounds, change the camera layout, add zoom effects - almost instantly.

Tella screen recorder

< Back to Email Marketing glossary

Try Tella today!

Screen recording for creators — simple and powerful.

7-day free trial — no credit card required