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Connect Plain with an API key in Settings → Connections to save a video’s AI-generated document as a draft article in your Plain help center.

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Create a Plain API key

  1. In Plain, open Settings → Machine users and add a machine user.
  2. Create an API key for it with the helpCenter:read and helpCenter:edit permissions.
  3. Copy the key.

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Connect Plain

  1. Open Settings → Connections and find Plain under Documents.
  2. Click Connect, paste your API key, and click Connect again.
  3. The Plain card shows Connected when Tella has checked the key.
If you see Plain didn’t accept this key, check that you copied the whole key and that it has both permissions above. To remove access, click Disconnect on the Plain card. You can also connect from the Generated document window: choose Save to Plain while disconnected and paste your key in the field that appears.

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Save a document as a draft Plain article

  1. Open a video with a transcript and go to its Ask tab.
  2. Generate a document using a suggested prompt or your own prompt.
  3. In the Generated document window, click Create… and select Save to Plain.
  4. If your key can reach more than one help center, pick one under Choose a help center.
  5. Open the draft from the new tab or the Saved to Plain notification.
Tella creates a draft, not a published article. The video embed goes at the top, followed by a Watch the video link (in case Plain hides the embed) and the generated text. The first # or ## heading in the document becomes the article title; if there is no such heading, the title is Untitled. Review and publish the draft in Plain when it is ready.

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What if my Plain key stops working?

If the key is revoked or loses its permissions, Tella asks for a new one the next time you save. Paste a new key in the field that appears, or reconnect the Plain card in Settings → Connections. To save to another help center, see Save a generated document to Pylon or Save a generated document to Intercom.
Last modified on October 14, 2026