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Credits are part of the Tella agent public beta. We’d love your feedback: email support@tella.com.
Credits are what the Tella agent spends when it edits your video: every message uses some credits, and the workspace balance is shared by everyone who uses the agent.

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Where do I see my credit balance?

Open the Tella agent in the editor and click the credits button next to the message box. The Credits window shows your Workspace balance. When the balance runs out, that button becomes Add credits. Workspace owners on a paid plan also see their credits in the AI credits card at the top of Settings → Plans & Billing, above the plans. The card shows your Workspace balance, with a bar against the credits your plan includes each month. If top-ups take your balance above the monthly allowance, the bar stays full. The AI credits card only appears once your workspace has an active paid subscription. It’s hidden during a free trial and when a subscription is past due or cancelled.

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How many credits are included with my plan?

Paid plans include a monthly allowance of credits for each seat: The allowance is pooled across the workspace, so anyone in the workspace can use it. For example, a Premium workspace with 3 seats gets 18,000 credits each month. Included credits reset each month and don’t roll over: credits left at the end of the month expire, and your workspace gets a fresh allowance. This applies to monthly and yearly plans alike: a yearly subscription still gets its allowance one month at a time. Free trials don’t include credits, and the agent can’t be used until you subscribe to a paid plan.

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How many credits does a message use?

It depends on how much work the agent does and which model it uses. A quick change like “cut the first five seconds” uses few credits; a big edit across a long video, a larger model or a higher thinking level uses more. Your balance updates after each reply.

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Buy more credits

Workspace owners can top up anytime with a one-time purchase:
  1. Click the credits button next to the agent’s message box, or go to the AI credits card in Settings → Plans & Billing.
  2. Choose a top-up under Top-up.
  3. Click Go to checkout and pay in Stripe Checkout.
The credits are added to your workspace balance as soon as payment completes.

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Do purchased credits expire?

No. Purchased credits never expire; only the monthly included credits do. Your monthly allowance is always used first, so purchased credits are only spent once the month’s included credits run out.

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Who can buy credits?

Only workspace owners. Members who open the Credits window see Ask a workspace owner to add more credits.

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What happens when we run out of credits?

The agent stops accepting messages, the message box turns yellow and says You’re out of credits. Add more to keep using the agent., and the credits button becomes Add credits. Nothing else in Tella is affected: you can keep editing, exporting and sharing as usual. Messages work again as soon as a workspace owner tops up or your monthly allowance resets.
Last modified on October 14, 2026