Skip to main content

Documentation Index

Fetch the complete documentation index at: https://tella.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

At Tella, we want you to love creating videos with us. If you’re not completely satisfied, we offer a fair and transparent refund policy to make things right.

​
14-day satisfaction guarantee

If you’re not satisfied with your Tella subscription, you can request a full refund within 14 days of your initial purchase — no questions asked.
This applies only to first-time purchases of a paid plan.

​
Other refund circumstances

Refunds may also be granted outside the 14-day window under the following conditions:
  • Billing errors: You were charged incorrectly (e.g., duplicate payments or unauthorized charges).
  • Technical issues: You experienced technical problems that prevented you from using Tella, and our support team was unable to resolve them.
  • Accidental renewal: If your subscription was renewed without your intention to continue, you may request a refund within 7 days of the renewal date.

​
How to request a refund

To request a refund, get in touch with our support team and include:
  • The email linked to your Tella account
  • The charge date and amount
  • A short explanation of the issue (optional for the 14-day refund)
See our support availability for our typical response times. Approved refunds are typically processed within 5–10 business days, depending on your bank.

​
Renewals & cancellations

Tella subscriptions renew automatically at the end of each billing cycle. You can cancel at any time from your account settings to stop future charges. Refunds are not available for subscription renewals unless you meet one of the conditions listed above (e.g., accidental renewal within 7 days).

​
Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved quickly. Accounts with unresolved chargebacks may be cancelled.

​
Right to make exceptions

Tella reserves the right to make exceptions to this policy on a case-by-case basis. Approval of any refund outside the stated terms is at our sole discretion. If you have any questions, reach out to our support team. We’re here to help!