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Workspace owners can upgrade from Pro to Premium, or downgrade from Premium to Pro, at any time in Settings → Plans & Billing: click Upgrade on the Premium card or Downgrade on the Pro card. Stripe prorates the change, so you only pay the difference.
If your workspace has extra monthly credits, the change happens in Tella instead of on a Stripe page: after you click Upgrade or Downgrade, the card shows what you’ll be charged, and you click Confirm change on it.

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Upgrade from Pro to Premium

  1. Click your workspace name in the top-left corner.
  2. Click Settings in the menu.
  3. Click Plans & Billing in the sidebar.
  4. On the Premium card, click Upgrade. Make sure the Monthly / Yearly toggle matches the interval you want.
  5. Review the prorated amount on the Stripe confirmation page and confirm the change.
Your upgrade takes effect immediately. You’ll have access to Premium features right away. Stripe prorates the upgrade: you’re charged the difference between Pro and Premium for the remaining time in your billing cycle.

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Downgrade from Premium to Pro

  1. Go to Settings → Plans & Billing.
  2. On the Pro card, click Downgrade.
  3. Review the prorated amount on the Stripe confirmation page and confirm the change.
Downgrades take effect immediately, and you’ll receive a prorated credit for the unused Premium time applied to your next invoice.
After downgrading to Pro, you’ll lose access to Premium-only features. Make sure your workspace doesn’t rely on any Premium features before switching.

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What’s the difference between Pro and Premium?

Visit tella.com/pricing for the full feature comparison. In short:
  • Pro includes unlimited videos, 4K export, team collaboration, and analytics. 60 FPS export is limited to videos up to 5 minutes.
  • Premium adds a custom domain, domain restriction for embeds, removing Tella branding from video pages, 4K playback on video pages and embeds, 60 FPS export at any length, advanced analytics (all-time history, every individual viewer, and full traffic sources and locations), and priority support.
Last modified on October 24, 2026