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This article explains how Tella billing works — what you’re charged for, how team pricing works, and what to expect on your invoice.

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Pricing overview

Tella offers two paid plans, billed per user:
PlanMonthlyAnnual
Pro$26/month per user13/monthperuser(billed13/month per user (billed 156/year)
Premium$39/month per user19/monthperuser(billed19/month per user (billed 228/year)
All prices are in USD. Annual billing saves around 50% compared to monthly. You can view current plan details at tella.tv/pricing.

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Per-user billing

Tella charges per user on your workspace. Every Owner and Member counts as a billable seat. Viewers are free and don’t count toward your seat total. For example, if your workspace has 3 Owners/Members on Pro (annual), your bill would be 3 × 13/month=13/month = 39/month (billed as $468/year).

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When you add a member

When a new member accepts their invite and joins your workspace, your subscription will be updated. The charge for the new seat is prorated — you only pay for the remaining time in the current billing period.

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When you remove a member

When you remove a member, the seat count decreases and you’ll receive a prorated credit for the unused time on your next invoice.

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Billing intervals

You can choose between monthly or annual billing. Switching between intervals is done through the Stripe billing portal, and any difference is prorated. To switch:
  1. Go to Settings → Plans & Billing.
  2. Click Open the Stripe portal.
  3. Update your billing interval from there.

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Free trial

New accounts start with a 7-day free trial. During the trial you have full access to all features, except uploading videos from your computer — uploads require a paid plan. If you don’t subscribe before the trial ends, you’ll lose the ability to create or edit videos — but your existing videos are never deleted. Learn more.

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Managing your billing

All billing is handled through Stripe. To access the Stripe billing portal:
  1. Click your workspace name in the top-left corner.
  2. Go to Settings → Plans & Billing.
  3. Click Open the Stripe portal.
From the Stripe portal you can:
  • Update your payment method
  • Switch between monthly and annual billing
  • View invoice history and download receipts
  • Cancel your subscription

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Common questions

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Why is my bill higher than expected?

The most common reason is additional team members. Each Owner or Member on your workspace is a billable seat. Check your member list under Settings → Add and Manage Members to see who’s on your workspace.

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I was charged a different amount than the listed price

If you added or removed members during a billing cycle, Stripe prorates the charges. This can result in a bill that doesn’t match the exact per-user price. Check your invoice in the Stripe portal for a line-by-line breakdown.

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Can I pay in a currency other than USD?

Tella only accepts payments in USD. However, Stripe allows for adaptive billing, so you may be able to pay in your local currency. A conversion fee may be applied by Stripe. Your bank or credit card provider may also apply their own currency conversion fees.

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How do I see what I’m being charged for?

Open the Stripe billing portal from Settings → Plans & Billing → Open the Stripe portal. Your invoices show the plan, number of seats, billing interval, and any prorated adjustments. You can also download past invoices.