- 500: INTERNAL_SERVER_ERROR
- This Serverless Function has crashed / FUNCTION_INVOCATION_FAILED
- Videos failing to load for you and your viewers at the same time
Check the status page first
Go to status.tella.com to see whether there’s an ongoing incident. If there is, we’re already on it — service usually recovers shortly, and no action is needed on your end. Your videos and recordings are safe; an outage doesn’t delete anything.If the status page shows no incident
A server error on a single page can occasionally be transient:- Wait a minute and reload the page.
- Try opening a different video or page — if everything else works, the problem may be specific to one video.
- If the error persists on one specific video or page, contact support via the in-app chat or support@tella.com and include the full error text and the link to the affected page.
How this differs from other errors
- “Application error: a client-side exception has occurred” — that one is browser-related; see Client-side exception error.
- “Something went wrong” inside the app — see Something went wrong error.