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You might need to re-render your Tella video if your export fails or if support asks you to. Here’s how you do it:
  1. Go into the Tella editor of the video you want to re-render
  2. Make a minor edit to your video, like editing the layout of your clip, or moving your screen to the right and left by using your arrow keys
  3. That’s it! Your video will be re-rendered, then you can try to re-export your video, or see if that fixed the issue you contacted support about.