Marie XhauflairSep 11, 2026

Product trainer

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Product trainer

Marie Xhauflair

Learn how to set up the Product Trainer activity to help your team improve their product knowledge. This feature uses AI to generate dynamic, short-burst quizzes that pull directly from your webshop inventory.

Product trainer

Marie Xhauflair

Learn how to set up the Product Trainer activity to help your team improve their product knowledge. This feature uses AI to generate dynamic, short-burst quizzes that pull directly from your webshop inventory.

Chapters

00:00

Introduction to Product Trainer

Overview of the Product Trainer activity and its benefits for building product knowledge.

01:04

Creating the Activity

01:44

Configuring Settings

04:45

Adding Agent Instructions

05:54

Learner Experience Demo

07:07

Summary and Benefits

Transcript

00:00

So meet the product Trainer.

00:02

It's going to be your go to activity for building product knowledge on the platform.

00:06

And why you ask?

00:07

Because learners can practice a very short burst of this trainer activity the best part in all of this, it's very easy to set up.

00:15

I will show you how.

00:16

So I am in content activities and I'm going to create a new activity.

00:21

Then there is a Product Trainer activity here.

00:24

You set it up as you would when setting up any activity and you click save.

00:30

I will select or pick a theme that I want this product trainer to be about.

00:35

Now I would like this activity to be themed about sunscreen.

00:40

So I'll write that and it loads for the products related to sunscreen.

00:46

all of these products come from my webshop.

00:49

And this is because I easily set up a connection between the webshop and the learning platform.

00:54

So then I can increase this to 10 questions.

00:57

it will be 15 seconds per questions and the passing score is 70%.

01:03

Then here for instructions for the agents you can add additional additional instructions.

01:08

and I actually have a Little text prepared for that.

01:11

So it's create customer facing questions that guide learners to the right recommendations based on SPF skin type, finish and feel and when to reapply.

01:21

Now I'm going to jump right into my platform.

01:24

And here we have the activity called sunscreen.

01:26

I added a little image, I can click on it and I can train the product knowledge.

01:32

let's start.

01:32

So there's three types of questions.

01:35

There's just a question with some image and text.

01:38

Some is just image and some it's just text.

01:41

Now I didn't respond quick enough.

01:43

So the time is up.

01:44

but, but you can see here when the time is up it mentions which is the correct answer and why that is the case.

01:51

I can go on.

01:52

And now I have another set of questions.

01:56

Okay.

01:57

me.

01:57

And again it gives me immediate feedback.

01:59

So this was just a little bit about the product trainer.

02:02

it's just an easy way for learners to practice the product knowledge on the floor.

02:06

And since it's AI generated the questions are not the same whenever a learner goes back onto this activity.

02:14

As you saw, it's very easy to set up.

02:16

The connection between your webshop and TinQwise is also very easy to set up.

02:20

And yeah, just a fun way for learners to practice.

Product trainer — Tella