LummyJul 2, 2026
Testimonial - Louise (Dr Eithne Brenner Clinic)
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Testimonial - Louise (Dr Eithne Brenner Clinic)
Lummy
A medical professional shares how implementing an AI chatbot has streamlined patient communication and appointment booking. The AI assistant provides a personable experience while gathering necessary information, significantly improving practice efficiency.
Testimonial - Louise (Dr Eithne Brenner Clinic)
Lummy
A medical professional shares how implementing an AI chatbot has streamlined patient communication and appointment booking. The AI assistant provides a personable experience while gathering necessary information, significantly improving practice efficiency.
Chapters
00:00
After-hours Patient Access
How the chatbot helps patients book appointments outside of business hours.
00:27
AI Efficiency and Workflow
00:45
Personalization and Benefits
Transcript
00:00
My god lads, You've just made my life so much easier, honestly.
00:03
It's been fantastic.
00:05
I find that a lot of our patients are looking to book appointments and get information in the evening time when all the jobs are done and the kids are in bed.
00:15
And so for them to be able to use the chatbot on the website after business hours, that was extremely helpful.
00:21
It's like you knew who we were and our brand and how we spoke to our patients.
00:27
With Ava, our.
00:28
Our AI assistant who's part of our team now, she asks the right questions.
00:32
So before I go and make that call to that patient, I know exactly what they want.
00:37
So it just makes it so much more efficient.
00:39
Like, I was assuming it'd be an awful lot more mechanical and, you know, very roboty almost.
00:45
But it's been quite personable.
00:47
And I love that I have the one company looking after both the chatbot and the phone.
00:53
It's massively beneficial to any medical practice, dental practice, aesthetic medicine clinic.
00:59
So, yeah, don't be afraid of it.
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