Marie XhauflairJul 2, 2026

NOW, the learning assistant, like a coach

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NOW, the learning assistant, like a coach

Marie Xhauflair

Discover how the new Learning Assistant simplifies the user experience by guiding employees through their training journey. This feature acts as a personal coach, breaking down complex tasks into manageable steps to prevent learner overwhelm.

NOW, the learning assistant, like a coach

Marie Xhauflair

Discover how the new Learning Assistant simplifies the user experience by guiding employees through their training journey. This feature acts as a personal coach, breaking down complex tasks into manageable steps to prevent learner overwhelm.

Chapters

00:00

Introduction to NOW, the Learning Assistant

Tackling a common problem: learners are overwhelmed with everything that's on the platform.

00:21

Personalised learning path with NOW

00:56

A typical interaction with NOW

01:35

Summary and benefits

Transcript

00:00

we know it can be quite overwhelming for a learner to get onto the platform and see all the things that they can do.

00:06

So With the learning assistant we remove this huge hurdle.

00:10

And the learning assistant focuses on one thing that he can focus on based on their program, perhaps their goal and the things that they have to do in the future.

00:19

Let me show you how that's done.

00:21

in now, the learning assistant, the user goes in and has a welcome back message where the learning assistant says, you've got this onboarding store employees and compliance training that are ready for me to continue.

00:36

And the learning assistant also knows that I have set the goal which is to build product knowledge for confident recommendations.

00:43

So it remembers that I've set this goal in the past.

00:46

And then it says, well based on this, a useful first step could be the daily moisturizer as an activity.

00:52

And it shows this activity right here.

00:53

So I can just easily click and continue my learning journey.

00:57

I can also work on other things such as the product, knowledge onboarding or customer situation.

01:02

let's say I want to focus on a specific customer situation.

01:06

So actually what's happening with the customer?

01:08

They are angry let's say.

01:11

And then the learning assistant says okay, well here are some of the steps which are actually instructions from the learning assistant that an admin has already set up.

01:21

And then it proposes also a scenario for the learner to do and to practice.

01:27

So if I click on this, it opens a role play and the learner can practice an angry customer situation.

01:35

So to wrap up now is the learning assistant, which guides and coaches learners little by little to go from where they are now to where they can be in the future.

01:46

Which means, developing their talents, developing their skills in a step by step procedure.

01:53

So it's not overwhelming for them at all and they can continue in their growth.

01:58

In your company,

NOW, the learning assistant, like a coach