Camille BonnetAug 5, 2026

02 - Understand the health score of a customer 🔬

02 - Understand the health score of a customer 🔬

Camille Bonnet

Learn how to effectively track and prioritize customer accounts using health scores. This overview explains how usage, interaction, CSM sentiment, and agreement data combine to give you a clear picture of customer risk and success.

02 - Understand the health score of a customer 🔬

Camille Bonnet

Learn how to effectively track and prioritize customer accounts using health scores. This overview explains how usage, interaction, CSM sentiment, and agreement data combine to give you a clear picture of customer risk and success.

Chapters

00:00

Introduction to Health Score

Overview of the customer health scoring system and its purpose.

00:39

Usage Sub-score

01:19

Interaction Sub-score

02:22

CSM Pulse and Agreement

02:57

Custom Scoring Metrics

03:20

Customer Profile Settings

04:13

Conclusion

02 - Understand the health score of a customer 🔬 — Tella