Vadym OJun 10, 2026
Win More Upwork Leads with AI Automation 🚀
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Win More Upwork Leads with AI Automation 🚀
Vadym O
Learn why speed is crucial for winning Upwork contracts and see how the new Gigradar CRM update uses AI to automate lead management and close deals autonomously. Discover how to streamline your client communication and boost your agency's efficiency.
Win More Upwork Leads with AI Automation 🚀
Vadym O
Learn why speed is crucial for winning Upwork contracts and see how the new Gigradar CRM update uses AI to automate lead management and close deals autonomously. Discover how to streamline your client communication and boost your agency's efficiency.
Chapters
00:00
The Speed of Upwork
Introduction to the importance of fast response times on Upwork.
01:18
Why Response Speed Matters
05:11
Gigrader CRM Update
08:26
AI Autopilot Case Study
12:39
Customizing AI Agents
17:20
Team Collaboration Tools
20:38
Advanced CRM Features
23:23
Files and Meeting Proposals
Transcript
00:00
Hi everyone, this is Vadym from GigRadar.
00:02
I came across this post on Reddit.
00:04
The client withdrew contract because I didn't reply in 12 minutes.
00:08
Everyone in the comments here says the guy dodged a bullet.
00:11
But here's the point.
00:13
The client expected the response in minutes.
00:16
And this is totally normal.
00:18
Now clients get 50, 70 proposals for each job and they talk to five, 10 agencies.
00:25
Whoever responses first gets their attention.
00:28
So the leads who you think are ghosting you are in fact chatting with other agencies at the same time.
00:34
I see this across thousands of agencies in our database.
00:38
The replies that they paid 20, 50, $70 to get just sitting there waiting for hours.
00:44
Remember where you are selling.
00:46
Upwork is built for fast hiring.
00:48
Everything on the platform pushes them to make the decision fast.
00:51
This is why we're releasing a massive update to Gigrader CRM to help you navigate those replies and use AI as a copilot or even autopilot to manage your leads.
01:03
And now I'm going to show you something incredible.
01:05
This is our CRM and a real upwork client.
01:08
And today may be the first time in our experience an AI closed the deal on upwork entirely autonomously with very little human supervision.
01:18
Let me walk you through it step by step.
01:20
Quick background on this one.
01:22
This is an old invitation received a few months back.
01:25
And it didn't work out back then in the normal chat room.
01:29
This is the end, but we decided to use AI to re engage our old conversations.
01:35
And let's see what happened here.
01:36
The client gets back to us and responds that the timing is perfect and this is the right model where AI starts to engage with this client on Autopilot.
01:45
In just three minutes.
01:46
It responds with a personalized message that clarifies the scope of work according to the specific prompt that we gave to it.
01:54
You can see here how humans in the loop instruct AI to course correct and don't forget some important details.
02:01
From here, the AI manages the conversation on its own and closes the deal.
02:05
It confirms the pricing and even schedules a follow up.
02:08
when client becomes unresponsive at the end, the offer is here and what's left is just to accept it.
02:15
Most importantly, the AI is fully customizable and we can prompt it the way we want.
02:21
do you want to immediately lead for the demo or maybe clarify some details?
02:25
All of it can be specified in the custom prompt and system instructions for the agent.
02:31
I can create new versions of the prompt, Name them, Save it and it will be used for all new automated conversations.
02:38
I can create convenient shortcuts and presets to converse with my AI or my team And use it to instruct AI to summarize the conversation or act inside the conversation the way I want.
02:52
The agent is equipped with tools required to act inside the conversation, get additional context or schedule delayed tasks.
03:02
the inbox itself is equipped with tools for convenient team collaboration and notes inside the chat.
03:09
It.
03:10
I can select to send message on behalf of Gigradar's business manager or the freelancer himself.
03:16
Organize my leads by stage.
03:18
Client name.
03:19
Dates of the conversation.
03:21
I can choose to view a unified inbox or a specific inbox of anyone in my team.
03:27
Connect multiple accounts at the same time using upwork API.
03:31
Don't worry if you don't have a working API key from upwork, you can rent one from us.
03:36
End in one of my favorite features.
03:38
I can schedule a follow up.
03:40
Or even a series of follow ups and decide to cancel these if there is a client message arriving earlier than the follow ups.
03:48
Fire.
03:49
I can change this behavior at any time.
03:51
And I can see all my scheduled messages and who on my team have scheduled them.
03:57
I can edit scheduled messages or I can send them immediately.
04:01
And of course you can attach files and propose meetings using our CRM now directly on upwork.
04:09
You can even choose to schedule a delayed meeting proposal or a file send.
04:15
so let's go back to this upwork agency that used AI to close the contract on upwork today.
04:21
They said that the client mentioned that timing played a huge role and this they were the first ones to reply.
04:27
so remember the Reddit guy from the beginning of this video.
04:30
This is an entirely opposite case.
04:32
and now another important note.
04:34
My favorite upworkers, if you look up upwork bans online, you will see hundreds or even thousands of suspended accounts and people crying about not knowing the reason.
04:45
I spent a good deal of time analyzing the suspension reasons and I can tell you for sure that number one reason is inappropriate activity on the account.
04:55
and it happens because of the shared passwords or logins from the same computer.
05:00
I know it's hard to manage multiple accounts under the same agency and this is the exact reason why we created Unified Inbox.
05:07
So you no longer have to share accounts with your team and you have full visibility into the process of managing those conversations, deal stages, comments, follow ups.
05:18
All of it included in our basic plans.
05:21
So here's the truth.
05:22
Right now there's likely a reply in one of your upwork inboxes and it is going cold while you're watching this video, you already paid to earn it.
05:32
With Gigradar CRM.
05:33
when the next one lands, someone has to answer it and.
05:37
And lead it to a meeting with you.
05:39
So book a free demo now and see it on your own account.