LummyJun 1, 2026
AI chatbot testimonial
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AI chatbot testimonial
Lummy
Discover how a chatbot can improve patient engagement by providing 24/7 support. This testimonial highlights how automated responses can maintain brand voice and assist patients after business hours.
AI chatbot testimonial
Lummy
Discover how a chatbot can improve patient engagement by providing 24/7 support. This testimonial highlights how automated responses can maintain brand voice and assist patients after business hours.
Chapters
00:00
Patient Search Habits
Understanding when patients look for information and book appointments.
00:21
After-Hours Chatbot Utility
00:28
Chatbot Brand Alignment
Transcript
00:00
Okay.
00:00
So I find that a lot of our patients, who tend to be 98% female, are looking to book appointments and get information in the evening time, when all the jobs are done and the kids are in bed.
00:13
And so that's when they're searching and when they're looking for information and looking for pricing and have those questions.
00:21
So for them to be able to use the chatbot on the website in the evening times or after hours, after business hours, that was extremely helpful.
00:28
The main thing I found with the chatbot, which I was quite surprised and shocked at, but delighted, was that you really answered everything really well.
00:39
It's like you knew who we were and our brand and how we spoke to our patients.
00:45
And that came across very clearly in the answer.
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