Dennis Jun 3, 2026
I'm not receiving a verification code, what do I do?
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I'm not receiving a verification code, what do I do?
Dennis
Learn how to log in to Crumb using our secure one-time code system instead of traditional passwords. If you aren't receiving your code, check your spam folder or verify the contact information you provided.
I'm not receiving a verification code, what do I do?
Dennis
Learn how to log in to Crumb using our secure one-time code system instead of traditional passwords. If you aren't receiving your code, check your spam folder or verify the contact information you provided.
Chapters
00:00
Login Method Overview
Overview of the passwordless login system used by Crumb.
00:13
Using One-Time Codes
00:26
Troubleshooting Login Issues
Transcript
00:00
Crumb doesn't use a username and password system for login.
00:03
Instead, we'll send you a one-time code.
00:05
once you have typed in your email.
00:06
You can log in using this code.
00:08
Depending on what stage of the signup process you're in, you may receive a code to your email or phone number.
00:12
try and make sure that you're looking at the email and phone number that you used to sign up with.
00:16
Is it possible that you used an alternate email?
00:18
Is it possible that you input a family member's phone number?
00:21
They might be receiving the text instead of you.
00:23
if you still don't see a text, make sure you don't have an automated screening system enabled on your phone.
00:27
as this could be blocking crumb from reaching you.
00:30
On iPhone, this feature is called 'screen and filter text messages', and we'll provide a link to both this, and the Android equivalent to help you disable this function temporarily.
00:39
if you're still unable to find your verification codes, please contact customer support at support@crumb.pet and let us know.
00:46
Please provide us with the email you used to create your account, as well as your pets' names, and your full address so we can confirm your identity.