Dennis May 28, 2026
My payment failed, now what? v02
28views
My payment failed, now what? v02
Dennis
Learn how to quickly resolve a failed payment on Crumb to keep your premium subscription active. This guide walks you through updating your payment details directly from your dashboard.
My payment failed, now what? v02
Dennis
Learn how to quickly resolve a failed payment on Crumb to keep your premium subscription active. This guide walks you through updating your payment details directly from your dashboard.
Chapters
00:00
Introduction
Overview of what to do if you receive a failed payment notification.
00:14
Accessing the Dashboard
00:31
Updating Payment Information
01:37
Resuming Service
Transcript
00:00
If you receive an email from Crumb saying that one of your payments failed, that's totally fine.
00:04
I'm going to show you what you need to do in order to avoid any kind of disruption to your premium service.
00:09
First thing you'll need to do is log into the Dashboard.
00:11
dashboard.
00:12
you need help logging in the Dashboard, we have a whole video on that that I'll link below.
00:15
Once you're in the dashboard, you should see a button here that says 'Reactivate now'.
00:19
go ahead and click on that and it's going to open up a page that will allow you to re-enter your payment information.
00:25
You can also choose to enter a new card if that suits you better.
00:29
Once you enter your new card information, click 'Reactivate Protection' and you should see the charge go through right away.
00:35
Your Premium subscription should resume right away as well.
00:38
If you're still having issues with your payment, don't hesitate to contact us.
00:41
at support@crumb.pet.
00:43
Pet, We'll do our best to answer you within 24 hours.
00:45
If you have any more questions, or you want help with anything else, check out our Help Center, where we have a whole bunch of different videos and articles just like this one.
00:53
Check it out!