Dennis May 28, 2026
My order never arrived. Now what?
89views
My order never arrived. Now what?
Dennis
Learn how to track your order or resolve delivery issues by checking your email for tracking links or address confirmation requests. If you still need help, reach out to our support team for assistance.
My order never arrived. Now what?
Dennis
Learn how to track your order or resolve delivery issues by checking your email for tracking links or address confirmation requests. If you still need help, reach out to our support team for assistance.
Chapters
00:00
Troubleshooting Missing Orders
An overview of steps to take if your order has not arrived.
00:03
Tracking Your Package
01:03
Confirming Your Address
01:52
Shipping Cutoff Times
02:42
Contacting Support
Transcript
00:00
Has your order not arrived yet, But it seems like it should have?
00:02
Don't worry!
00:03
Start by checking your email.
00:04
You're going to be looking for one of two things.
00:07
First, see see if there's tracking info available in your country. (UK/US/Australia) And see if there's an email in your inbox offering a link for your tracking info.
00:13
If you find one, go ahead and click that link and it should show you what's going on with your package.
00:18
If you don't find tracking info, have a look for an address confirmation email from Crumb I'll show you what that looks like.
00:24
This one here from Nick says we have a question about artichokes order.
00:27
If you see something like that, open it up and it's just asking me to confirm my address.
00:32
So 1, 2, 3.
00:33
Dundas.
00:34
If it's correct, I'm going to go ahead and click this link.
00:36
If it's not correct, I could just reply to the email with the actual address.
00:40
And don't forget to include a unit number because that could be the problem.
00:45
Once you get back to us with the correct address, we can go ahead and send your order asap.
00:49
You can see the cutoff times on the screen for each country to determine whether or not your order will go out same day.
00:54
If you can't find any information about your order, you can always email us at, suppor@crumb.pet and we'll do our best to answer you within 24 hours.