Sent | WhatsApp Issues + Fixes

Hey, what's up, guys?

This is Kevin from Sent, your favorite technical account manager.

Today I'm going to be walking you through a, couple of different meta WhatsApp issues that you might be having.

If you do try to send some messages and they're failing or you want to make sure that everything's good to go before you start using Sent, this is how we take care of the most common issues.

So if you can see here, we're on the dashboard and we'll scroll down over here to where it says Channels under Account.

I'll go over here to WhatsApp.

And you can see here I've connected my account, Kevin's Games from Meta.

you can notice there is a couple issues here already.

First off, we have the phone number is pending, and down here under messaging status, you can see business verification is required.

So just to be clear, in order to send messages not just through Sent, but even through Meta, you will have to make sure that your business is verified, by submitting documentation.

So I'll go ahead and show you how to take care of this over here on the Meta business suite.

So you can see over here, we're under Settings on the left hand side.

And if we scroll down all the way down at the bottom, you'll see Security Center.

Again, we'll scroll here all the way to the bottom where it says Business Verification and we'll click on Start Verification.

Now, I'm not going to go through the entire process process here today.

however, all you have to do is submit some documentation over to Meta and it'll take them anywhere from a few minutes to a couple days to review everything and then give you the check mark that your business has been verified.

All right, so now in terms of verifying the phone number, we'll go over here to WhatsApp accounts.

And you can see here again under Kevin's Games, we'll go over to phone numbers and I want to verify this 909752 number.

As you can see over here, it is unverified.

Let's make sure it matches up with the one on the Sent account.

Looks like it does.

And what I'm going to do is go ahead, click over here and then send that verification code.

Now, there is two paths that you might have noticed when you go through onboarding.

The first one is provision your own number, or have sent provision one for you.

So if you did pick the first option and you got a number either locally or through WhatsApp, you will have to go through this flow that I showed you just now.

However, if you did select the sent provisions number for you option, then it will get, verified automatically through our platform.

If you did have any errors or anything, feel free to submit a ticket to support.

We'll be happy to take care of it.

Alright, y', all.

So the last issue that I want to walk y' all through is the payment method issue.

So I've actually switched accounts here so I could get that error to show up.

Now, I am Kevin's Donuts and you can see down here I do have a payment method issue.

Now you might be wondering, I added a payment method during onboarding.

What's going on here?

So in order to use Sent and use WhatsApp through Sent, you need to have a payment method not just on the scent side, but also on the WhatsApp side.

So if you go over here to Meta Business Suite, this is Kevin's games.

and I will have a payment method added already, but I just want to show you how to navigate there.

So if we go over here on the left hand side again over where it says settings and we click on billing and payments, you'll see over here, WhatsApp business accounts, Kevin's Games, and you'll see that I do have a MasterCard enabled already and I can also add another payment method if I'd like.

So if there wasn't any sort of payment method, this would just be blank.

But again, just want to make sure we have both on the sense side as well as the WhatsApp side.

All right, y', all.

So once we have the phone number verified, the business is verified, and we have the payment method, this is what your channel dashboard will look like.

You can see here, we'll have the green connected, and down here at the bottom, it'll say, all systems operational again.

In order to send messages through.

Sent through meta.

All of these have to look good, green, and good to go.

All right, y', all, thank you so much, and happy messaging.