Simon McCade
Scribe turns a 10-minute task into a 30-second process
Scribe turns a 10-minute task into a 30-second process
Simon McCade
In this UX teardown, we explore Scribe, a tool designed to streamline workflow documentation and onboarding. We walk through the process of creating a step-by-step guide and evaluate the platform's intuitive capture features and subtle upselling approach.
Scribe turns a 10-minute task into a 30-second process
Simon McCade
In this UX teardown, we explore Scribe, a tool designed to streamline workflow documentation and onboarding. We walk through the process of creating a step-by-step guide and evaluate the platform's intuitive capture features and subtle upselling approach.
Chapters
00:00
Introduction
Introduction to Scribe and the goal of this UX teardown.
00:56
Getting Started
01:40
Creating a New Scribe
02:51
Capturing the Workflow
07:12
Reviewing the Output
08:51
Sharing and Exporting
10:34
Final Verdict
Transcript
00:00
All right, guys, welcome to the teardown.
00:02
This time we're going to take a quick look at Scribe.
00:05
So this is a really interesting tool, that allows you to capture and document specific workflows that's particularly useful, if you're onboarding new hires, creating SOPs or building training documents.
00:19
So what I'm going to do, so the plan is to do a really quick UX review of Scribe.
00:24
We're going to go through create our own Scribe.
00:27
I'm going to share my thoughts on what's working, what's not working, what can be improved, and then you can take some of these findings and then just apply them to your product.
00:34
So I've already created my Scribe account here.
00:37
So I'm at the home screen, now, full transparency.
00:39
I have already downloaded and installed Chrome extension, which is something you need to do in order to create your own Scribe.
00:46
And I have created one previously.
00:48
But unfortunately, the video didn't work particularly well.
00:52
So lost video, we're going to go through it, we're going to do it again.
00:54
And that's why you see, the first two steps here on the home screen that have already been completed.
00:59
All right, so let's create our first Scribe then.
01:02
So we're going to come up here, click new.
01:04
Okay, so we've got some really interesting options here.
01:06
create your first scribe, which is obviously creating the step by step guide.
01:11
then we've got three other options.
01:13
Browser, desktop, mobile.
01:14
And then below that we can also create a page as well.
01:17
now I'm not quite sure what the difference between capturing a Scribe and clicking browser is, but obviously the mobile, and the desktop and creating a page are, pro features.
01:29
I actually really like this approach.
01:30
I think it's a nice, subtle way of introducing premium or pro features to users.
01:35
we're not forcing anything on them.
01:37
but as you go to create your scribe, you can see that there are some limitations, to a free account and if you do want to create a new desktop or mobile version, then obviously you have to have a Pro account.
01:49
All right, I'm going to go over the browser, then let's hit this one.
01:52
So this is the Chrome extension that's popped up here.
01:55
and now we have the ability to select a tab.
01:58
So it's shown us the tabs we've already got open, which I think is really convenient.
02:03
And then if we want we can also create a new tab from here.
02:07
So let's do that then.
02:08
All right, so I've just navigated to my LinkedIn page here.
02:11
And what we're going to do is create a scrape around changing who can see my profile.
02:16
So we're going to create a step by step guide on how to change that setting.
02:19
Now as I've done that over here on the right, you can see Scribe has popped up.
02:22
So we've got the favicon here, from the website that we're capturing from, which I think offers some nice recognition.
02:28
and this is capture your screen.
02:30
Click your screen to begin capturing.
02:32
and then there's a timely reminder down here for users who want to use their desktop.
02:38
So you need your desktop app in order to capture desktop applications.
02:42
We're not going to download the desktop app right now.
02:44
But I do think it's a nice reminder.
02:46
And then we've got other settings below here so we can pause the capture if we need to.
02:51
And then more pro options, around transcribing the voice and adding a smart blur.
02:56
So very similar to the menu we saw before, where they're subtly introducing pro features and I think this is a quite a good way of surfacing them without annoying the hell out of users.
03:07
All right, so let's go ahead now then and start capturing this process.
03:14
So I'm going to click up here on my profile.
03:16
Alright, so you can see immediately as soon as I click registered to click.
03:21
It's created and captured a screenshot.
03:23
And we can see that over here in the right hand panel in real time.
03:27
It's also highlighted where we've clicked.
03:29
It's very clear.
03:30
So next step of the process then is go to Settings and Privacy.
03:33
All right.
03:34
And then we're going to go to visibility over here and then we're going to click on, profile settings here.
03:41
And there we are on the right hand side we can see, we can edit the visibility here.
03:46
So let's click, all LinkedIn members.
03:47
So you can see as I'm going through this process, scrape is capturing each of the different screens.
03:53
so I think that was incredibly simple.
03:55
Now, as we're hovering over each of these items, there's a subtle animation that highlights the position of the click on the page and then we can also remove it if we need to.
04:05
I like the fact that the previews for the screenshots here look like they're zoomed in, so it's clear where we've clicked.
04:14
But that also means you lose a little bit of context.
04:17
So I think it would be nice to have an option to show a larger preview.
04:22
So for example, here you can see step three where we click Visibility and we can't really see anything else on the rest of the page there.
04:28
So just having a preview that shows me a little bit more context, I think would be helpful.
04:32
All right, so I think we're done.
04:35
let's click, Complete capture at the bottom here.
04:37
I'll miss this button.
04:38
it's massive.
04:39
Alright, so it's completing our scribe now.
04:41
And it looks like we are done, really simple and straightforward process.
04:47
I like the fact again, they've pulled through the favicon here.
04:50
They've also pulled through a title and a relevant description.
04:54
All of this done automatically, which saves the user the hassle of having to fill those in themselves.
05:00
Now you can see here we've got full screenshots, of the captures, which I think just provides the necessary context, which is what we missed previously.
05:10
There's also various other options.
05:12
it looks like we can do some edits, zooming in, zooming out to different images, but we've created our scrape now.
05:19
So I'm going to click up here and hit Done editing.
05:22
All right, so it says up here that scrape is only visible to me.
05:25
So if we want to make any changes and then we can share it.
05:28
So I think that's the obvious choice here.
05:30
There's no obvious reason why you'd want to make this public.
05:32
So I think saving it as a private scribe by default makes a lot of sense.
05:37
Let's check out what sharing options we've got then.
05:39
so top right here we've got a, split button and we've got the ability to copy the link really conveniently by clicking on this icon and then next to it we've also got various other share options which open in model here.
05:54
Okay so it looks like we can share to somebody's email address and we can change the viewing mode.
05:59
not entirely sure what that is.
06:02
definitely isn't self explanatory to me.
06:04
So I'd love to see a preview of what these different viewing modes are.
06:09
And then we got the status at the bottom here which tells us it hasn't been shared yet.
06:13
embed up here as well.
06:14
Okay so this is a nice feature.
06:16
and we have got previews now so we can understand the difference between the viewing modes.
06:21
So we got slides, takes a bit of time to load.
06:24
we can preview those.
06:25
We've got Movie and we've got the scroll as well And then lastly we've got the ability to export again, all pro features.
06:32
right, let's click preview on this PDF then.
06:35
Okay, so it does allow us to see what the preview would be if we did upgrade to Pro.
06:41
Nice.
06:41
So that works pretty well.
06:42
All right guys, I'm gonna leave it there.
06:43
I think this process of creating your own scribe, is really simple, really straightforward.
06:48
I've certainly managed to get to grips with it really quickly.
06:51
So it's hard for me to find too many flaws with this one to be honest.
06:54
anyway, let me know what you think of scribe.