Damian RamosMay 11, 2026
Setting Up Business Hours
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Setting Up Business Hours
Damian Ramos
Learn how to configure your business and outbound call hours within Gale. This guide covers setting your operating schedule, time zones, and holiday hours to ensure your outreach happens at the right time.
Setting Up Business Hours
Damian Ramos
Learn how to configure your business and outbound call hours within Gale. This guide covers setting your operating schedule, time zones, and holiday hours to ensure your outreach happens at the right time.
Chapters
00:00
Introduction
Overview of setting business hours in Gale.
00:09
Accessing Business Settings
00:16
Configuring Business Hours
00:33
Setting Outbound Call Hours
00:50
Saving Your Configuration
Transcript
00:00
Setting your business hours in Gale in this walkthrough, we'll show you how to set your business hours and outbound call hours in Gale.
00:09
To get started, go to the Knowledge tab in the left sidebar.
00:13
Once you're there, click on the Business Hours tab.
00:16
In this section, set your regular business hours by selecting your operating days and times.
00:22
Be sure to choose the correct time zone so Gayle follows the right schedule.
00:27
You can also configure holiday hours in this area to account for special closures or adjusted schedules.
00:33
Next, scroll down to the Outbound Call Hours section located underneath the Business Hours settings.
00:38
Here, set the hours during which you want Gayle to place outbound calls to your clients.
00:43
This allows you to control when outbound outreach can happen and helps ensure calls are placed only during the times you've approved.
00:50
Once your hours are set, click Save.
00:53
After saving, Gail will follow the business hours and outbound call hours you've configured.
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