Damian RamosMay 11, 2026
Setting Up Holidays
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Setting Up Holidays
Damian Ramos
Learn how to configure holiday schedules in Gale to ensure your system operates correctly during closures. This walkthrough guides you through setting your start and end dates within the Business Hours settings.
Setting Up Holidays
Damian Ramos
Learn how to configure holiday schedules in Gale to ensure your system operates correctly during closures. This walkthrough guides you through setting your start and end dates within the Business Hours settings.
Chapters
00:00
Introduction
Overview of setting holiday dates in Gale.
00:09
Navigating to Configuration
00:24
Setting Holiday Dates
00:52
Reviewing and Saving
Transcript
00:00
Setting Holiday Dates in Gale in this walkthrough, we'll show you how to set holiday dates in GALE so your system follows the correct holiday schedule.
00:09
To get started, log into your Gale portal and navigate to Knowledge from the left hand menu.
00:15
Once you're in Knowledge, click on the Business Hours tab, then scroll to the bottom of the Business Hours page where you'll find the Holiday Configuration section.
00:24
The first step is to enter your start date.
00:27
This is the very first calendar day you want Gale to begin operating under holiday rules.
00:31
For example, if your holiday schedule begins on Thursday, November 28, then November 28 would be your start date.
00:39
Next, enter your end date.
00:41
This is the final calendar day you want Gayle to remain under holiday rules.
00:45
For example, if the holiday period ends on Monday, December 2, then December 2 would be your end date.
00:52
After entering both dates, review the holiday configuration carefully.
00:56
Make sure the displayed date range matches your intended closure period.
01:00
Confirm that the resume date is correct, and remember Gail will return to normal operations at 12:00am on the resume date.
01:07
Once you've verified everything, click Add Holiday to save the Holiday entry and apply the holiday hours.
01:13
With holiday dates configured correctly, Gail can follow your schedule automatically and help ensure callers receive the right experience during special closures or adjusted business periods.
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