Damian RamosMay 11, 2026
Understanding the Calls Page
Understanding the Calls Page
Damian Ramos
Learn how to effectively manage and monitor your organization's call activity using the Calls page in Gale. This walkthrough covers navigation, filtering options, and the various tools available to help you track and follow up on sales and support calls.
Understanding the Calls Page
Damian Ramos
Learn how to effectively manage and monitor your organization's call activity using the Calls page in Gale. This walkthrough covers navigation, filtering options, and the various tools available to help you track and follow up on sales and support calls.
Chapters
00:00
Introduction to Calls Page
Overview of how to manage and interact with call activity in Gale.
00:22
Navigation and Filtering
00:48
Understanding Call Details
01:47
Tools and Customization
02:10
Call Management Actions
Transcript
00:00
Using the Calls page in Gale in this walkthrough, we'll cover the Calls page in Gale and how to use it to view, manage, and interact with your organization's call activity.
00:10
The Calls page includes both inbound and outbound calls across your support and sales teams, giving you one central place to monitor call history and follow up when needed.
00:22
Let's start with the navigation overview first.
00:25
Click on the Calls tab on the left side of your screen.
00:28
At the top of the call list, you'll find filters that help you refine what you see.
00:32
You can filter by inbound or outbound to view only incoming or outgoing calls.
00:37
You can also filter by sales or support to narrow calls by category.
00:42
These filters can be used together, making it easy to focus on the exact type of call activity you want to review.
00:48
Each row in the table represents a single call and includes several important details.
00:54
The Duration column shows how long the call lasted, along with an icon indicating whether the call was inbound or outbound.
01:02
The Caller column displays the caller's name and phone number or just the phone number if no contact name is available.
01:08
The Category column identifies whether the call was related to sales or support.
01:13
The Summary column provides a short description of the call topic, such as scheduling an appointment or requesting insurance contact information.
01:21
The Status column shows whether the call has been flagged for attention or reviewed after completion.
01:26
The Date column displays when the call happened, either as a relative timestamp, like 20 hours ago or as a standard calendar date.
01:35
And the Outcome column shows any post call actions.
01:38
For example, if the caller requested a callback, that will be noted here.
01:42
A blue dot next to callback indicates that the callback request has been confirmed.
01:47
Above the table, you'll also find several tools to help you work more efficiently.
01:51
The Search bar, located at the top left, allows you to search for calls by name or phone number.
01:57
The Columns button, located in the top right, lets you customize which columns are visible in your table.
02:03
You can check or uncheck column names to show or hide them, helping you tailor the layout to the information that matters most to you.
02:10
For additional actions, hover over any Call row and click the three dot menu.
02:15
From there, you can choose to view the call, call the contact, flag the call for follow up, or mark the call as reviewed.
02:22
With these filters, tools, and quick actions, the Calls page makes it easy to stay organized, monitor activity, and take action on the conversations that matter most.
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