Managing External Claim Submissions in Voyager 📊

To directly submit a claim into your claims manager, click on this Send Claim Submission access.

Here you can assign them to a company and add their emails and even give a custom message.

To manage existing access, you can go to this manage tab and make adjustments.

You can also find the link that they were sent at access.

This will be a consistent use link that they will need to use a one time password in Using that one time password will give them access to a form to submit the claim.

Here they will fill out the required fields including their type as the counterparty whether it's owner, charterer, supplier or receiver.

If it's a shipping claim that will determine the use of the CP date in a voyage number.

If it's a tradie claim, it will instead ask for the BL date.

They need to select the vessel for the claim and an amount.

They also need to upload any supporting documents.

If they have a lay time calculation that can be submitted separately or in the supporting documents section, they then must add at least one port call.

They can add more if necessary, but they can add the port whether it was a load or a discharge and the cargoes and any sofs.

If they have any additional comments they can submit them here as well.

Once submitted, you will see a new line in your claim manager with a source external If you go into this claim you can see that it was submitted by an external party and the date and time that it was submitted.

You'll also see any comments included from the third party in the comments section.

from here acknowledge that you have received the claim and are working on it, or you can request information and communicate back to the third party directly from Voyager.

The most critical pieces of information they will send are their calculation amount and the date that the claim was submitted.

Will automatically fill in this received date.

You'll also see the supporting documents here.

If you have an integration that already creates placeholders for claims in your system, you can merge these external claims easily.

With the merge functionality, you simply pick another claim that is the duplicate, select as target, confirm that the correct claims are selected and hit confirm.