BEK TeamApr 10, 2026
Inbound vs. Outbound Calling Explained 📞
Inbound vs. Outbound Calling Explained 📞
BEK Team
This video explains the key differences between inbound and outbound calling assistants. Learn when to use an inbound assistant for customer support versus an outbound assistant for cold calling and follow-ups.
Inbound vs. Outbound Calling Explained 📞
BEK Team
This video explains the key differences between inbound and outbound calling assistants. Learn when to use an inbound assistant for customer support versus an outbound assistant for cold calling and follow-ups.
Chapters
00:00
Introduction
Introduction to the difference between inbound and outbound callers.
00:29
Defining the Differences
00:52
Inbound Use Cases
01:15
Outbound Use Cases
01:43
Summary
Transcript
00:00
What is the difference between an inbound caller and an outbound caller?
00:05
the inbound color is the assistant which receives the call and the outbound color on the other hand is the assistant that makes the call.
00:14
So.
00:14
If you want your assistant to work as an secretary or receptionist and receive calls from the customers, you would choose inbound.
00:23
If you want your assistant to contact people directly, For example for cold calling or appointment follow ups, You need to choose outbound.
00:31
So in short, inbound receives calls, outbound makes calls.
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