BEK TeamMay 11, 2026
Famulor - Call History
Famulor - Call History
BEK Team
Learn how to navigate the call history dashboard to review AI-handled calls, check campaign performance, and analyze specific call recordings and transcripts. This guide also covers how to view detailed call metadata and webhook status information.
Famulor - Call History
BEK Team
Learn how to navigate the call history dashboard to review AI-handled calls, check campaign performance, and analyze specific call recordings and transcripts. This guide also covers how to view detailed call metadata and webhook status information.
Chapters
00:00
Introduction
Overview of the call history dashboard and its purpose.
00:09
Call History Overview
01:06
Call List Breakdown
02:24
Viewing Call Details
03:49
Analyzing Call Metadata
05:07
Webhook Integration Status
Transcript
00:00
In the call history, you will get a full overview of all of the calls that your AI has handled.
00:05
Here you will see the number of total calls that your AI has handled.
00:09
In here you will get a percentage of if your campaign goals were reached or not.
00:13
And here you will have the average call durations.
00:16
in my case, my average call duration was only fifty six seconds.
00:20
Although I had a total call number of nine thousand, four hundred and twenty four.
00:25
Below that you will get a full list of all recorded calls.
00:28
you also see the status of the call.
00:30
in some case you will get the client phone number each call, the duration is also there the assistant that you use.
00:36
Maybe you have different assistants Which date, for example this call was twenty five minutes ago and was it answered or the cost of the call.
00:46
But this is only an overview.
00:48
You can also click on a call and you can see more details about the call.
00:52
For example example here you can also have the full conversation of the call.
00:57
Dieser Anruf wird zu Trennenszwecken aufgezeichnet.
00:59
Wenn Sie das nicht möchten, können Sie jetzt auflegen.
01:00
Guten Tag, hier ist Formulor.
01:02
Wie kann ich Ihnen heute helfen?
01:08
In my case this call was taken by our German assistant.
01:13
So it's all in German.
01:14
But you can see exactly what has been recorded there as a transcript On the left side you will get the whole info and details about the call.
01:22
If it was an inbound call or outbound call, what is the status of the call?
01:27
You can see the client phone number.
01:29
If it appears, you can see the assistant phone number.
01:31
You can see which assistant was used.
01:33
You will see the duration of the call when it was created, when it was updated.
01:38
What is really interesting is that if you have connected an outgoing webhook to your assistant, You'll also be able to see the status of this webhook here.
01:47
and the data that was sent after the call.
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