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Zach PeterMar 14, 2026

Cora Feature Demo

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Cora Feature Demo

Zach Peter

Meet Cora, your new 24/7 virtual receptionist! Cora can answer customer questions, transfer calls, book appointments, and escalate inquiries. Hear her in action as she helps a customer with their premium and gym membership benefits.

Cora Feature Demo

Zach Peter

Meet Cora, your new 24/7 virtual receptionist! Cora can answer customer questions, transfer calls, book appointments, and escalate inquiries. Hear her in action as she helps a customer with their premium and gym membership benefits.

Chapters

00:00

Meet Cora

Introduction to Cora, the 24/7 inbound receptionist.

00:31

Cora in Action

02:06

Cora's Capabilities

02:42

Demo Conclusion

Transcript

00:00

Everyone, I'm excited to introduce you to Cora, your new 247 inbound receptionist.

00:05

Cora can answer customer questions, she can transfer them to the right team members.

00:09

If you're not available, she can book an appointment for later.

00:12

And if there's a question that she can't answer, she'll create an inquiry, which will escalate it to your team so you can follow up at another time.

00:18

this all hits a little bit harder if we just hear Cora for herself, so I'm going to send her a call.

00:31

Hey, Zach, thanks for calling.

00:33

Acme Insurance Group, this is Cora.

00:36

And heads up, this line is recorded.

00:38

what can I help you with today?

00:40

Hey, Cora.

00:41

How's it going?

00:45

I'm doing all right.

00:46

How about you?

00:48

You know, I'm not too bad.

00:49

I'm stuck here recording this demo.

00:51

But, I did want to ask you a quick question.

00:54

I forgot what my monthly premium is.

01:02

Yeah, I got you, looking at your file here, it looks like Your plan has $0 monthly premium.

01:09

Okay.

01:09

Yeah, that's not bad.

01:11

I did actually have another question, too.

01:15

Yeah, not bad at all.

01:18

yeah?

01:18

What's on your mind?

01:20

so I was talking to my buddy, and he was telling me that his new insurance plan actually covers his gym membership.

01:26

I think he said it was called Golden Shoes or something.

01:29

Do I have that, too?

01:34

Yeah.

01:35

Looks like your plan includes a SilverSneakers membership, which covers gym access at participating locations.

01:43

Okay, cool.

01:43

Do I have to do anything to set that up or.

01:50

So usually, you just show them your card at the gym and they'll get you set up.

01:55

It's pretty straightforward.

01:58

Okay, well, you know what, Cora?

02:00

I'm actually, the demo I'm doing is about you, and, there's a bunch of people watching.

02:06

So if they were to ask you who you are and what your capabilities are, what would you tell them?

02:15

yeah.

02:16

So I'm kind of like a virtual receptionist for Acme Insurance Group.

02:20

I help members like you with plan info, appointments, benefits, stuff like that.

02:26

If you need something more in depth, I can get you to the right person, too.

02:30

Okay, that's pretty cool.

02:37

Thanks.

02:38

I appreciate that.

02:40

No problem.

02:41

Well, you know what?

02:42

I think that'll, that'll do it for me today.

02:44

I'll, talk to you later.

02:48

And that's Cora.

Cora Feature Demo — Tella