Cora Feature Demo
Meet Cora, your new 24/7 virtual receptionist! Cora can answer customer questions, transfer calls, book appointments, and escalate inquiries. Hear her in action as she helps a customer with their premium and gym membership benefits.
Chapters
00:00
Meet Cora
Introduction to Cora, the 24/7 inbound receptionist.
00:31
Cora in Action
Cora answers questions about monthly premiums and gym memberships.
02:06
Cora's Capabilities
Cora explains her capabilities as a virtual receptionist.
02:42
Demo Conclusion
Concluding the demo with Cora.
Transcript
00:00
Everyone, I'm excited to introduce you to Cora, your new 247 inbound receptionist.
00:05
Cora can answer customer questions, she can transfer them to the right team members.
00:09
If you're not available, she can book an appointment for later.
00:12
And if there's a question that she can't answer, she'll create an inquiry, which will escalate it to your team so you can follow up at another time.
00:18
this all hits a little bit harder if we just hear Cora for herself, so I'm going to send her a call.
00:31
Hey, Zach, thanks for calling.
00:33
Acme Insurance Group, this is Cora.
00:36
And heads up, this line is recorded.
00:38
what can I help you with today?
00:40
Hey, Cora.
00:41
How's it going?
00:45
I'm doing all right.
00:46
How about you?
00:48
You know, I'm not too bad.
00:49
I'm stuck here recording this demo.
00:51
But, I did want to ask you a quick question.
00:54
I forgot what my monthly premium is.
01:02
Yeah, I got you, looking at your file here, it looks like Your plan has $0 monthly premium.
01:09
Okay.
01:09
Yeah, that's not bad.
01:11
I did actually have another question, too.
01:15
Yeah, not bad at all.
01:18
yeah?
01:18
What's on your mind?
01:20
so I was talking to my buddy, and he was telling me that his new insurance plan actually covers his gym membership.
01:26
I think he said it was called Golden Shoes or something.
01:29
Do I have that, too?
01:34
Yeah.
01:35
Looks like your plan includes a SilverSneakers membership, which covers gym access at participating locations.
01:43
Okay, cool.
01:43
Do I have to do anything to set that up or.
01:50
So usually, you just show them your card at the gym and they'll get you set up.
01:55
It's pretty straightforward.
01:58
Okay, well, you know what, Cora?
02:00
I'm actually, the demo I'm doing is about you, and, there's a bunch of people watching.
02:06
So if they were to ask you who you are and what your capabilities are, what would you tell them?
02:15
yeah.
02:16
So I'm kind of like a virtual receptionist for Acme Insurance Group.
02:20
I help members like you with plan info, appointments, benefits, stuff like that.
02:26
If you need something more in depth, I can get you to the right person, too.
02:30
Okay, that's pretty cool.
02:37
Thanks.
02:38
I appreciate that.
02:40
No problem.
02:41
Well, you know what?
02:42
I think that'll, that'll do it for me today.
02:44
I'll, talk to you later.
02:48
And that's Cora.
Comments
No comments yet