Sebastian's workspace

Cruva TeamMar 26, 2026

White Label Manager Email

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White Label Manager Email

Cruva Team

Learn how to customize your Kruva TikTok Shop's affiliate manager email using Gmail. This tutorial guides you through setting up a custom email address, ensuring your system can receive necessary communications and access your shop.

White Label Manager Email

Cruva Team

Learn how to customize your Kruva TikTok Shop's affiliate manager email using Gmail. This tutorial guides you through setting up a custom email address, ensuring your system can receive necessary communications and access your shop.

Chapters

00:00

Customize Affiliate Email

Learn how to customize your affiliate manager email for your TikTok Shop.

00:40

Google Admin Setup

01:09

What is a Group?

01:57

Configure Group Settings

02:15

Add Group Members

Transcript

00:00

Hello.

00:00

I'm going to show you how to customize the affiliate manager email associated with your Cruva TikTok Shop.

00:05

Now by default, our system will create an iiktokconnect email for you to perform the installation.

00:11

However, lots of our partners would prefer to customize that email.

00:15

like you can see here, summitywebsite.com so today I'm going to show you how to set that up in a few simple steps.

00:20

Now this tutorial will revolve around Gmail, so if you use a different email provider such as Microsoft or Zoho Mail, just let us know and we can set up a custom forwarding solution.

00:31

We do it all the time, it's no problem.

00:32

But if you have Gmail or if your domain's emails are hosted on Gmail, this tutorial is for you.

00:37

so let's firstly click Add Shop and then we'll call this shop My Brand and then we're gonna click White label here.

00:45

So let's copy this email right here, shopticktocconnect.com It'll become important in just a moment, but just have it copied.

00:52

Let's head over to the Google Admin console.

00:54

So we're gonna go to admin.google.com we're gonna head over to Directory groups and then create group.

01:01

Now, just a brief overview on what a group is.

01:03

Think of it like an alias fake email that whenever it receives emails, it just forwards it to whoever we add to the recipient list.

01:11

They're super easy to set up.

01:13

Now if you already have a Gmail associated with the TikTok shop and it's a real Gmail, we can set up forwarding there.

01:19

If you don't want to replace it with a group, just let us know.

01:21

So we'll give it the brand name, we'll call it Brand Name.

01:25

We'll go Brand name name at let's say you know your website is surgify IO.

01:31

So this is going to be the email then you send to the client to install in the TikTok shop and then we're going to click next.

01:37

Now follow these steps very carefully or it won't work.

01:40

Under who can post?

01:41

We're going to click external.

01:43

So external who can post enabled and then scroll to the bottom.

01:46

Allow members outside your organization.

01:48

We're going to Enable that.

01:49

So who can post external?

01:50

Allow members outside your organization.

01:52

Create Group.

01:53

Now we're going to add members to this group.

01:55

So if we click Add members, firstly you must add us.

01:58

So that's shopictiktockconnect ah.com that's why I said copy it from the other page.

02:03

This is absolutely crucial so that our system can receive those emails and access the TikTok shop.

02:08

but like I said, you can also add yourself, which is why this is so convenient.

02:12

group.

02:12

That way you can also log into the TikTok shop via this affiliate manager email if you'd like to.

02:17

and that's all you have to do.

02:18

So click Add to Group if you refresh the page.

02:21

Now you'll see that we are a member of the group shopiktockconnect.com and optionally yourself if you added yourself.

02:27

And that's great.

02:28

So now we'll come back to Cruva and we're going to take the email that we just created.

02:32

So We're going to copy that and paste it here.

02:34

We're going to confirm that we followed the steps in this tutorial, which is this tutorial.

02:38

And then you're going to enter the password for the affiliate manager, TikTok shop account.

02:44

So I'll explain what this is and why it's important.

02:47

So if the TikTok shop account already exists, like let's say brand nameurgify IO is already an account on TikTok shop that it's been logged into before.

02:55

Just put the password here and then make sure both of these checkboxes are enabled.

02:59

This one specifically, this account already exists and has been logged into previously.

03:03

password.

03:03

Now if it's not like, let's say the account hasn't been created yet, then you would take this email, notify the brand, hey, please add this to your TikTok shop as an affiliate manager.

03:13

And then you would leave this unchecked.

03:16

Our system will receive the activation email and set up the account with this password.

03:21

Then once you're done, you're gonna click Confirm.

03:23

sorry, I gotta select a region.

03:24

And then you're gonna click Create.

03:25

And that's all.

03:26

And now you see, the affiliate manager email was that custom Google Workspace group that we set up.

03:31

Copy that, send it to the brand verify, and then you'll be good to go.

03:36

now, again, if you have a different email provider like Microsoft, just let us know and we can set up forwarding there super easy.

03:42

Or even if you have Gmail, but it's a real, you know, Gmail account, not a Google Workspace group.

03:47

We can set up forwarding there, too.

03:49

Just contact us and we'll be more than happy to help you.

03:52

but yeah, please let me know if you have any questions and if something's not working, you know, rewatch the tutorial or message me.

03:58

we're here to help.

03:59

Thank you.

White Label Manager Email — Tella