Dr. Jeff MunnVetFeb 9, 2026
Zoom Call INCREASE YOUR NEW CLIENTS NOW!
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Zoom Call INCREASE YOUR NEW CLIENTS NOW!
Dr. Jeff MunnVet
Dr. Jeff Munn shares his journey from a startup veterinary practice in 2002 to achieving over 21,000 pet visits annually. He outlines six key strategies for attracting new clients with a minimal budget, focusing on online presence, reviews, and consistent marketing efforts.
YOUR INVITATION - click the button to get the zoom link for THURSDAY /SUNDAY
or email dr.jeff@vetripreneurcoach.com
SIGN ME UP in the subject and you will be added to the zoom call invite
For more find vetripreneur series on Facebook and click a FOLLOW - MASTERY YOUR EXAM ROOM is underway and will be coming next!
Zoom Call INCREASE YOUR NEW CLIENTS NOW!
Dr. Jeff MunnVet
Dr. Jeff Munn shares his journey from a startup veterinary practice in 2002 to achieving over 21,000 pet visits annually. He outlines six key strategies for attracting new clients with a minimal budget, focusing on online presence, reviews, and consistent marketing efforts.
YOUR INVITATION - click the button to get the zoom link for THURSDAY /SUNDAY
or email dr.jeff@vetripreneurcoach.com
SIGN ME UP in the subject and you will be added to the zoom call invite
For more find vetripreneur series on Facebook and click a FOLLOW - MASTERY YOUR EXAM ROOM is underway and will be coming next!
Chapters
00:01
Introduction
00:15
Practice Growth
02:00
New Client Data
03:22
Attracting Clients
04:12
Online Presence
04:49
Industry Trends
Transcript
00:02
Hey guys, I'm Dr.
00:03
Jeff Mond.
00:03
I'm a co owner of Poplar Animal Hospital here in Charlotte, North Carolina.
00:07
First thing I want to say is I am no different than you are as a practice owner.
00:12
I am not from a marketing agency and I just really had to figure out how to attract new clients or fail.
00:18
When we opened in 2002 in a very small leasehold facility.
00:22
Facility, true startup, zero clients, two doctors, which was too many doctors when we started.
00:28
But we grew into it and by 2025 we just closed out the year with 21,000 pet visits.
00:36
That's individual pet owner visits.
00:40
We're operating with with what is effectively four to five doctors on the floor at this point in time in a space that has five exam rooms and one small consult room.
00:49
We've expanded once and you know, real world space constrained practice, we're about as big as we can get in this space.
00:59
During the one hour that I, have a race approved ce.
01:04
To help you grow your new clients, we will focus on moving about six different levers.
01:10
One will resonate with you, a different one will resonate with someone else.
01:14
The 2020 card usually resonates with everyone.
01:19
You would be best to have a trailing six months of a monthly what your new clients are new clients per six months.
01:28
So you have a baseline.
01:30
Ideally you would also have an idea of what your client base is, what's your active clients.
01:36
and then what we're going to do is figure out from your numbers how you can determine if they're healthy.
01:43
Are your new clients healthy?
01:45
Then why is there spaces in your schedule or what I suspect, which is the case with most of us, is that our new client numbers are a bit anemic.
01:55
And these six levers will show you a good way to start pushing those new clients, getting them in and getting your practice moving again.
02:06
I am offering this on it's going to be Thursday night at 8pm Because I know most of you guys are working eastern time Sunday at noon.
02:16
There's a button below, go ahead and click it and it will open up an email in the subject line.
02:21
Just put sign me up and I will know to put you on my list.
02:26
I'll have your email and then I can send you the links to the zoom call.
02:30
At this point I want to fold over to a screen share and I'll show you a little bit about where our numbers are and I will explain those when we do the meeting will show you our footprint and our Google reviews.
02:43
If you do not have at least 800 Google reviews and you're not in the high fours, then that will be covered a little bit in this, training webinar, zoom call, whatever you want to call it in the one hour.
02:57
I'll touch on that.
02:58
And then I also want to show you a screenshot of the, of the, PDF, 65 pages that will cover everything that we go through.
03:10
So you'll get that when you go, when you show up.
03:14
And finally, a little snippet on your social media engagement.
03:19
What does your content need to be?
03:21
What are, what are the things that will push your Facebook post to where you get this engagement and content where what you post gets you the engagement that you're looking for?
03:34
Those are just three little pieces.
03:38
When you get there, I promise you that if you do one or two, you don't have to do all six levers, but if you push one or two of these buttons, you will see your new client growth explode.
03:52
And as it does so, remember, the first month it'll grow because you'll be excited about it.
03:57
But then if you're consistent with it, that growth will build on each other and it's basically like compound interest.
04:03
So I know you're interested.
04:05
Now go ahead and click Shoot me the email.
04:12
You will also see right after this, I'm going to fold right into a, screen share.
04:23
Hopefully you're seeing my screen over here now and this is what our footprint looks like.
04:30
You can see we're in a small leasehold facility and here's where we have our reviews.
04:37
And that's something that I can go over with you.
04:41
How you can get five star reviews effortlessly.
04:46
Just to show you that.
04:49
How do you get engagement with your social media?
04:55
Why did this Picture give us 9,300 views and a huge bounce in engagement?
05:07
There are a couple of tips as to how to do your social media.
05:13
I mean we really need things that make it even better than this would be a.
05:19
Well, I'll go into it when we have our meeting.
05:23
But there are things that you can do from the image, the original look to things and how this can also propel you to getting new clients.
05:35
This is Facebook.
05:36
Some of you guys are even beyond me.
05:38
You'll be in the Instagram and everything else.
05:41
and then finally we will talk a little bit about the most important thing with the newer generations that are looking for veterinary when they hit Google and they type in vet and they first thing they're going to look for, we'll talk about the reviews.
05:59
That's important.
06:00
And then once they click on you, another thing that is very important that you want right here.
06:08
And guess what, you're not going to see.
06:10
You're not going to see a picture of me.
06:13
You're going to see.
06:15
I will go through why this has been changed.
06:19
And it's extremely important these days with the clients that are popping onto your website what they want to have right at the fingertips and, and you should notice it.
06:30
If you don't notice it right now, just look at this for a minute, take a screenshot of it and then you will see why this is important when we have our meeting.
06:40
then last Thing I want to show you, this is the, this is how you get your new clients.
06:46
We have a software that does this guy and then you will see that there are visits that are considered with pet visits.
06:56
There are visits that are no pet.
06:58
They just come into the hospital to buy know a bag of food or something but they didn't bring their pet with them.
07:03
And it also in our software it includes online transactions so you have to subtract all those out.
07:09
Then we use this number when I'm looking at percentages and stuff and this number, this number is going to be high because this is inflated.
07:23
When we look at total numbers of clients will be different.
07:28
This is much higher because we have clients that have multiple pets and we have clients that come multiple times per year.
07:34
So if you take this by by about 4 I happen to know that in our practice we have somewhere between 5 and 6,000 active clients.
07:44
But this number is important because it also tells you that your active clients are coming in multiple times per year.
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