Learn how to handle upset clients by "hopping in the angry boat" with them. This technique involves amplifying their problem to show you understand and are on their side, which often de-escalates the situation and leads to a resolution.
Learn how to handle upset clients by "hopping in the angry boat" with them. This technique involves amplifying their problem to show you understand and are on their side, which often de-escalates the situation and leads to a resolution.