John JurkovichFeb 6, 2026
The Angry Boat
The Angry Boat
John Jurkovich
Learn how to handle upset clients by "hopping in the angry boat" with them. This technique involves amplifying their problem to show you understand and are on their side, which often de-escalates the situation and leads to a resolution.
The Angry Boat
John Jurkovich
Learn how to handle upset clients by "hopping in the angry boat" with them. This technique involves amplifying their problem to show you understand and are on their side, which often de-escalates the situation and leads to a resolution.
Chapters
00:00
The Angry Boat Concept
Introduction to the 'Angry Boat' concept from Alex Hermosi.
00:27
Dealing with Upset Clients
00:45
Application with Kids
01:07
Collaboration vs. Adversarial
01:14
Sales Tip Summary
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