Aidkit Demo

Question to you, do you still remember the first time you made money selling software online?

If you do, I think it was a pretty magical moment for all of us.

It's like people actually think my stuff is useful.

Like what?

And, then the worst thing that can happen is that, exact same customer churns up to three months because of a simple email that got buried in your spam two weeks ago.

It's so frustrating.

Churn is one of the biggest problems in the software space right now and also one of the most important metrics to track for a reason.

It's not like acquiring customers is already hard enough, but keeping them may even be harder than And, that's why I built what you're seeing right here.

8 Kit is not fundamentally different to all the other support tools out there.

Of course it has some unique features, but basically it just helps you manage your support better.

Now if you look at for example front.com, it's obviously a great tool, but is it a great tool for small software companies?

Like it has Front AI Review, Smart qa, Smart csat, a live chat.

Do you really need that as a small software company?

Like what even is Smart csat?

Probably don't need that.

So as I was looking through all of these different support solutions like Front.com, freshdesk, Zoho Desk, I didn't really find any tool that was made for my very modest and small support needs.

And that's why I built eight Kit.

Now let me give you a very quick tour of what you can do with Akit.

If you log in, you will see this nice list of all the tickets that are in your organization.

You can filter Them up here.

You can change the properties of each ticket And if you go up here you can switch between the My tickets to do's and Quick start tab.

We will go into all of these later on.

So if I click on one of my tickets we can see this very beautiful organized linear inspired screen with everything on it.

You can see the the subject line, the text, the image if they added any or attachments like videos and all the activity is lined up here.

You can also send a reply if you want you can change the status.

For example let me change this to in progress.

You can see it gets added down here.

Changes from low to for example high.

It also gets added down here.

If I subscribe to the ticket you can see I assign myself to this ticket.

I can add affected services and you can see they get added down here.

If I reply now I will send Kyle to investigate this.

Probably an error on our email back sent this and if we go to our gmail because I sent this it's my email.

You can see this reply has been sent to my email.

now tickets get created two ways.

Number one you can email one of our members emails or the support email directly.

You will get a domain assigned based on your slugs or based on your organization name.

For example I have the the name Flywheel here and slug Flywheel.

Then your domain will be flyhweel.adikit co.

I prepared one email here so you look like I'm feeling right now.

This is I'm feeling and this is how I am feeling like this small little kid here.

Don't take this seriously.

Of course.

And I'm sending this email to Lawrence from Flywheel.

You can see the email here is the email handle.

Then the domain that has been assigned to the Flywheel organization.

If we send this now and we go back to our fly with organization reload.

You can see the ticket has been created here.

Click on it.

You can see the image and everything else reply to it.

Nice.

Go back.

You can see nice has been added to the email.

Very nice.

Now number two on how somebody can create a ticket is by submitting a form.

If we scroll down here you can see this very beautiful support form that of course you can embed into your own website as well.

In here you can select the topic, you can select the severity, add a name and the email.

Select any services that are affected, for example component configuration, subject, say component configuration.

Not working.

This part on here has been designed in a way that it makes it as easy as possible for end users to add as much context as they can because the more context the better you can provide support and the easier it is for them, the more context they give you.

So that's why we have this dictate button number one here.

my configuration seemingly does not save because of a simple API error.

I don't really know why this happens, but it seems like the server just responds with a internal server error.

Please can you help me with this?

Just stop recording and it gets added here.

Now secondly you can take screenshots and record videos with one tap.

So if I click on this and take a screenshot, it gets added instantly.

If I record a video, start recording, record something for let's say five seconds and we stop it, the video gets added here.

This makes it as easy as possible for them to submit as much context as they can.

Of course they can also upload a file from the computer.

And this is an optional field AKA in your support configuration.

In the form configuration which I will show you later, you can also add custom fields.

Let's say I select marketing here and I submit the ticket it has been submitted.

If you go to the relevant organization you can see component config working has been added to our tickets list.

If you go here, video is there and the image is also there.

If I now reply to this.

Cool, we'll look into it.

Of course don't ever write this in real life this would be for no use for anybody.

And reload, you can see the reply.

Good.

Now if for any reason you don't like the way your form looks at the moment, you can just go to your settings configuration and inside here you can adjust the colors.

For example you can set a preset if you want.

Let's go with rows here you can select something a bit greener, darker, let's just stick to the default right now of course you can also change these, the colors individually as well.

You can add custom fields Right here.

For example, here you can set the field type, label, placeholder and make it required or not required depending on what you like.

You can also add topics.

Topics are these right here.

So if you add one, so say test topic, it gets added here.

Service is the same thing here.

This is the list of all your services.

If I save this down here, it also gets saved.

Now if you are a developer and you want a bit more flexibility, we also offer a very basic JavaScript API at the moment.

So if you go to our docs and to the Advanced tab, you can see we offer hooks like on, before, submit on, author submit on, success, on, on, error.

And we also add configuration options like default values.

So if you, for example, if you add the name default value to your form, then this will not be shown because the user will not have to submit a name.

Or if we add a email default value, the email field will not be shown because have to submit the email because it's already a default value.

Now you can also add a redirect URL, and metadata.

Now of course it's all very basic right now, but we're working on expanding this and adding a NextJS, React and Ruby on Raids and all the different popular frameworks out there.

integrations in the future.

Now one last thing that I haven't seen any other help desk tool do is we call it the todos tab.

In the todos tab you will see all the replies from the different customers and tickets that you have in a neatly organized way.

So if you just reply to a ticket here, for example, hello, you can see the ticket at the to do has been checked off.

As soon as the reply has been sent, it's checked off.

Go back to it if you want.

And that's a very good way to just go to the eight kit and just check off all your to dos then go back to shipping and your customers are happy.

And that's it.

That's ekit.

If you have any questions or need any help, you can, of course, submit a form using our form.

Or you can email me directly if you have a subscription.

That's it.

Cheers.