Rosa AI's workspace
01:54
Crystel Cortez
Jan 29, 2026
Knowledgebase
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Knowledgebase
Crystel Cortez
·
Jan 29, 2026
Chapters
00:00
Olivia Knowledge Base Demo
Demonstration of Olivia answering questions using a knowledge base.
00:04
Using the Knowledge Base
Transcript
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00:00
Now, this is a demo of how Olivia answers questions based on a knowledge base.
00:04
You can put any information related to your business on a knowledge base and Olivia will refer to that to answer any questions from the caller.
00:11
Hi, Crystal.
00:12
This is Olivia, a digital assistant from Rosa AI.
00:15
You recently filled out a form about our AI services.
00:18
Thanks so much for reaching out.
00:20
How can I help you today?
00:22
Hi.
00:22
So I actually heard about Voice AI and was wondering if you could give me more information about it.
00:33
Absolutely.
00:34
I'd be happy to explain.
00:35
Voice AI, or Voice agents, are automated systems that can handle phone calls for your business.
00:40
They can answer calls around the clock, handle common questions, book appointments, qualify leads, and even root calls to the right person.
00:48
We also set up outbound voice agents that can make calls like this one, send appointment reminders, follow up with clients, or run surveys.
00:56
Everything can be integrated with your calendar or CRM.
00:58
And they can send SMS confirmations, too.
01:01
Are you interested in using voice agents for incoming calls, outgoing calls, or maybe both?
01:06
maybe incoming calls for now.
01:10
Great.
01:11
That makes sense.
01:12
A lot of businesses start with incoming calls to make sure they never miss a customer.
01:15
Even after hours, our voice agents can answer calls 24.
01:19
7, handle FAQs, book appointments, and transfer urgent calls if needed.
01:24
Would you like to book a quick discovery call with Crystal, our founder?
01:27
It's just 20 minutes to talk through your needs and see what might work best for your business.
01:32
Thank you, Olivia.
01:33
I'll call back again to, book the appointment.
01:38
Of course, Crystal.
01:40
No pressure at all.
01:40
If you have any other questions about Voice AI or our services, feel free to reach out anytime.
01:45
Is there anything else I can help you with right now?
01:47
That will be all.
01:48
Thank you.
01:51
Thanks so much for your time, Crystal.
01:53
Have a great day.
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