Automate Help Desk Articles with Tella & Relay App 🚀

Johnny Lin

Jan 12, 20264 views

Learn how to automate help desk article creation using Tella and Relay app. This workflow uses AI to generate articles from video transcripts, saving time and increasing content output.

Chapters

00:00

Intro to Tella Workflow

Introduction to building a relay app workflow with Tella.

00:17

Tella Help Docs

How Tella uses videos for help documentation.

00:30

AI Article Generation

Workflow overview: AI writes articles from video transcripts.

00:45

Drafting and Review

Drafting articles in Plain and review process.

01:04

Workflow Trigger and AI

Detailed look at the workflow trigger and AI guidance.

01:34

GPT 5.2 for Articles

Using GPT 5.2 for help article creation.

02:08

Drafting in Plain

Drafting the article in Plain via API.

02:18

Slack Notification

Slack notification for drafted articles.

02:25

Conclusion

Final thoughts and contact information.

Transcript

00:00

In this video, I will walk you through how you can build a relay app workflow with Tella to instantly publish any Help Desk articles that you record videos for.

00:17

So a common thing that we do at Tella is that we record a Tella for our help docs.

00:23

This just helps viewers, that are looking at our help docs better visualize what we're trying to explain in words as well.

00:30

every time a video is added to one of our Help center playlists, it runs this workflow that uses AI to write the help article based on the transcript of the video.

00:45

It drafts an article in plain, our Help center software, and then it sends a message to me to review that drafted plain article before it's actually published on our help desk.

00:59

So let's just dive deep into how we actually do this.

01:04

So the first part of this workflow is obviously trigger.

01:07

It's an instant trigger.

01:10

are using the video added to playlist trigger.

01:13

And essentially this runs, it runs every time a video is added to a playlist.

01:19

I suppose what I could have done is added a filter for if it contains Help center.

01:24

But I actually have a path that does that.

01:26

So I have a path that if the video playlist name contains Help center, then this workflow run, otherwise it doesn't.

01:34

And when this workflow runs, we use, GPT.2 to write a Help Center.

01:40

So, I give it guidance.

01:42

So please write help article about the video name for Tella's Help Center.

01:46

And this is specific guidance that we use.

01:50

there's, parts of this that is required because when we make our API called to Plain, we need things a certain way.

01:59

yeah.

01:59

And then what we also give AI access to is the transcript of the video that is being passed through.

02:08

Then we draft the article in Plain, so we call Plain's API here, which creates the help article.

02:18

And then it sends me a Slack notification to let me know that a new, article has been drafted by the AI.

02:24

So it's as simple as that.

02:25

I thought that this would be a neat thing to share.

02:27

If you have any questions, don't hesitate to reach out.

Automate Help Desk Articles with Tella & Relay App 🚀