Revelir Product Walkthrough

Hey, welcome to this product walkthrough.

I'm Rasmus, the founder of Revelir.

Let's jump right in.

Let's do a quick setup before we look at the product.

We built Revelir for companies who care about what customers are saying.

It's for teams who go beyond just the CSAT score, teams who want to understand what makes customers stay and what makes them leave.

The challenge is you can't listen at scale Most tickets never get reviewed, and real problems stay buried until it's too late.

And that's where Revelir comes in.

Analyzing every ticket, to find the trends and risks that matter, all backed by the customer's own words.

Now, let's take a look at a fictitious company called American Airways.

We've connected up some demo data for this product walkthrough.

This is an overview dashboard of trends from their support conversations.

Here you can see the key signals.

Revelir tracks across all customer conversations.

Things like Customer Sentiment, Churn Risk, and Product Feedback Each one tells a different story.

Now let's zoom in on Churn Risk.

We see that Churn Risk is 36%.

That's quite concerning Let's look at what's driving churn Doing a quick correlation analysis, we see that product service inquiry is one of the biggest drivers of churn.

we can expand this driver and see the subcategories to further understand the issue.

Now, can we trust the data?

That's where our core strength lies.

You can trace these insights directly to the relevant conversations.

For example, let's look at one of the subcategories This ticket is about a rude gate agent.

We see here that Revelir has flagged this ticket as a churn risk.

Here's a quick summary of the ticket.

The let's look at Revelir's analysis Here, Revelir has successfully spotted that the customer explicitly stated a negative experience.

Here was a key quotation by the customer.

So it was quoted directly from the conversation over here.

So that's just one example.

But Revelir does, this across every customer conversation.

It connects the dots between issues like this and a broader churn trend.

So teams can step in early before small problems turn into customer losses.

Now, that's how Revelir helps companies listen at scale with insights you can trust backed by customers own words.

So try it for yourself and let us know what you think.