Power Dialing vs. Parallel Dialing Explained 📞

Let's talk about the difference between parallel dialing and power dialing, because this is something that trips up a lot of people when they're getting started.

Go ahead and open up your dialer preferences.

Power dialing, as seen here, is one by one.

It's the most similar to standard manual dialing.

It does not skip over voicemails automatically.

When you hit a voicemail, you'll need to disposition the call before moving on to the next one.

Parallel dialing, seen here use uses AI to detect whether or not that answer is a real person or a voicemail.

If it's a person, it will connect you and you'll hear the connection beep alert.

If it's a voicemail, it skips right past it and moves to the next call automatically.

You can dial anywhere from one to five people at a time.

To adjust your parallel dialing preferences, click the dropdown next to the toggle and select how many you want to dial at once.

If you're new to parallel dialing, I'd Recommend Starting at 2.

Get comfortable with the rhythm before you open it up to five.

One thing to make note of is when you're in power dialing mode and you do get hit with a voicemail, you may not want to just position it manually every time you are able to use the keyboard shortcut.

On a Mac that's Command L and on Windows it's Ctrl L.

This dispositions the call as no answer and moves you onto the next call automatically.

Build this into your muscle memory to keep things moving and grooving.