Jul 30, 2026

Managing Numbers and Spam Prevention in Trellus 📞

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Managing Numbers and Spam Prevention in Trellus 📞

Learn how to manage your team's phone numbers and optimize spam prevention in Trellis. This guide covers automatic number rotation, setting up local presence, and how the system automatically handles flagged numbers for you.

Managing Numbers and Spam Prevention in Trellus 📞

Learn how to manage your team's phone numbers and optimize spam prevention in Trellis. This guide covers automatic number rotation, setting up local presence, and how the system automatically handles flagged numbers for you.

Chapters

00:00

Introduction

Overview of Trellis number management and spam prevention features.

00:14

Managing User Numbers

01:14

Adding New Numbers

02:12

Spam Prevention Strategies

03:01

Handling Flagged Numbers

03:41

Local Presence

Transcript

00:00

Hey, it's Michael with Trellis and wanted to go over a quick overview of our number management and then spam prevention for each of your users.

00:09

So right now I am on our just basic web app here app, Trellis AI.

00:14

We're going to navigate over to our settings and then our number management and then our numbers to see each individual's numbers.

00:21

So by default, each person in your, team is going to get, depending on the plan that you get, between five and eight numbers that are specific for them.

00:31

So as you have more users, they will get their own little box here with all of their numbers that are inside here.

00:37

some basic things to note here.

00:39

You can set forwarding numbers.

00:41

So if you do have callbacks that you want to be sent to a cell phone or maybe after hours, if you want to be able to answer, you can certainly set that up here and then just press save.

00:50

All of your numbers are configurable.

00:52

So if you wanted to, let's say maybe change out one of your numbers, like maybe I don't need this one.

00:57

You can go into these three dots, release that number, and then come up to the top right and grab an additional one.

01:04

Now by default, we assign automatically five numbers to each user so that they can immediately start dialing.

01:09

But they can, of course, you know, remove some if they don't need them and then grab additional ones up here.

01:14

So there's a couple options to go about when grabbing numbers.

01:18

You can either search via our number database here, or you can bring your own where you essentially just type in your phone number, do a quick verification call, and you're ready to use it in your lineup.

01:28

Now here we assign you by default United States and Canadian numbers so you can get numbers for both of those.

01:34

we do have a application process.

01:36

If you wanted to get international numbers, just be aware that, that you do need a registration in the company in which you are, or, I'm sorry, the country in which you are applying for those numbers.

01:46

So just be aware of that.

01:48

In order to use this, you can either search by, you know, area code, city, state, any sort of digits you want, or you can use the interactive map.

01:55

So like if I wanted to do Texas, I could come over here and say, want Austin numbers?

01:59

And then it will pull everywhere in the Austin area code that you can just click purchase, which doesn't charge you anything.

02:04

This is purely a formality.

02:06

It's how Twilio integrates into our system.

02:08

but this will just put the number directly into your lineup.

02:12

Now from a spam prevention standpoint, there's a couple of things that we do.

02:16

It's kind of a threefold approach, the first of which is aggressive number rotation.

02:21

So your numbers inside of here we will use like this number for, you know, five dials.

02:25

We'll move on to the next number for five dials, the next one, so on and so forth.

02:29

So it spreads out the usage on your numbers by quite a substantial margin, which does tend to help from preventing spam flags being put on them.

02:36

That said, we do have a couple other things that we do.

02:39

This spam remediation is a form that you can fill out that essentially ties your numbers to your company.

02:45

And then that way your AT ts, your Verizons of the world will recognize you're a legit entity with legit phone numbers.

02:52

And usually it works as a nice preventative measure from even getting flags put on your numbers in the first place.

02:58

Now that said, nothing in this world is perfect.

03:01

So if you, if one of your numbers do get flagged, anything that it does get flagged will populate as this red exclamation point with a triangle around it that is an indicator that it has been flagged.

03:12

And whenever this happens, we remove that number and replace it automatically.

03:17

This is not something you have to actively manage.

03:19

Our system does this for you.

03:21

and effectively, if you do catch it before us, you could remove it, but we will be doing it automatically on your behalf.

03:28

So the big play with this is you really don't have to do any number management yourself.

03:32

it is all done for you if you want it to be that way.

03:35

But by default it'll have everything automatic.

03:37

But of course you can do as you wish with your own set.

03:41

Now, I know that John and I talked about doing some sort of local presence here.

03:45

The way that it works is we have this shared number pool up at the top here.

03:49

So these aren't necessarily assigned to anybody.

03:51

It's just the overall team that uses them.

03:53

So by default, if you wanted a local presence, you could get like a giant bulk batch of numbers.

03:58

So like 50 numbers, one for every state.

04:00

And then if a user calls New York, it'll pull on the New York number and use that.

04:04

Or if they call in California, it will pull on the California number and use that.

04:09

And then once they're done, they just go back in the pool so that somebody else can effectively use them.

04:14

each number, the cost of which is A$50.

04:17

So like in the example of getting 50, 50 extra numbers to use for every state, it would be an extra $75 per month.

04:24

just flat.

04:25

And obviously, the more you scale, the more it scales with you, so, Of course.

04:30

Any questions, let me know.

04:31

More than happy to go over this in greater detail as well.

04:34

please let me know, and we'll be in touch.

04:36

Thanks for watching.

Managing Numbers and Spam Prevention in Trellus 📞 — Tella