Corporate Travel Culture AI Shift

For those for whom a picture paints a thousand words, this may turn the light bulbs on like it has for me.

So, okay, here I am.

I'm a, client, an airline, corporate travel, whatever it might be.

And what I wish to do is update my AI.

So now I'm responsible as the client for the system prompt.

I can change all of this.

I'm also responsible for things like, you know, temperature and so on.

These are starting to look at the guardrails.

Now the, the vendor is responsible for choosing the model, like ChatGPT40 for the back end, Azure, all of that, that sort of thing.

But, as a client, I'm responsible for all of the, business rule layer that will be applied to the outcomes.

And one of the ways of, looking at this is let's say the documents that you upload, if you have an updated policy document, you bung it in here and out it pops on the far end.

So you can.

So now the organization is responsible for that, for uploading consistent documents.

If you put contradictory documents in there, then your outcomes will be contradictory.

So how does this kind of play out now for all the, sort of, Some people are deterministic.

And yes, when I'm, booking travel, I can choose to use the deterministic, booking widget that I've always been familiar with and that's fine.

But now what I'm going to do is I'm going to come into the AI Travel assistant and, and what I'm going to do, and I'm going to be quite specific about what, I say here.

I'm going to say, can you look up a policy regarding, rubrics?

Now this is quite specific because although I'm making a travel book and I want to make a travel book, you know, I wish to understand some company policy stuff before I do that.

So here I come in and it goes off and it looks across.

Now look, it's coming up with these documents that we just saw.

And if I want to drill down into these more deeply, well, I can do that.

You know, I can see exactly what's going on.

Instead I'm just going to say, thanks.

I'd, like to, book from Bonnie to Port Harcourt.

And.

yeah, tomorrow, just me, private, something like that.

Just the things that I know from there.

And I'll go off and have a think about that.

Yeah, the Lumi happy with that.

And book.

No, And it's confirmed.

But now I'm going to say, I meant to do an NTS booking, which is, like a subsidized, private travel booking.

and no, it knows all about this stuff.

So here we go.

This is really changing the whole concept of that whole black box that was set up by the SAP or whoever consultant might have been 10 years ago, where they're responsible for everything.

Now, the organization that can manage the cultural change, the organization, can create empowered staff, who can respond to business requirement changes and customer changes, immediately.

This is mind blowing.

Hope you find it interesting.