> ## Documentation Index
> Fetch the complete documentation index at: https://www.tella.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding your Tella bill

> How Tella billing works, including per-user pricing, proration, and invoices.

Here's how Tella billing works — what you're charged for, how team pricing works, and what to expect on your invoice.

## Pricing overview

Tella offers two paid plans, billed per user:

| Plan        | Monthly             | Annual                                  |
| ----------- | ------------------- | --------------------------------------- |
| **Pro**     | \$26/month per user | \$13/month per user (billed \$156/year) |
| **Premium** | \$39/month per user | \$19/month per user (billed \$228/year) |

All prices are in **USD**. Annual billing saves around 50% compared to monthly.

You can view current plan details at [tella.com/pricing](https://www.tella.com/pricing).

## Per-user billing

Tella charges per user on your workspace. Every **Owner** and **Member** counts as a billable seat. **Viewers** are free and don't count toward your seat total.

For example, if your workspace has 3 Owners/Members on Pro (annual), your bill would be 3 × \$13/month = \$39/month (billed as \$468/year).

### When you add a member

When a new member accepts their invite and joins your workspace, Tella updates your subscription. The charge for the new seat is **prorated** (charged proportionally) — you only pay for the remaining time in the current billing period.

### When you remove a member

When you remove a member, the seat count decreases and you'll receive a **prorated credit** for the unused time on your next invoice.

## Billing intervals

You can choose between **monthly** or **annual** billing. You can switch intervals through the Stripe billing portal, and Tella prorates any difference.

To switch:

1. Go to **Settings** → **Plans & Billing**.
2. Click **Manage** on your current plan.
3. Update your billing interval from there.

## Free trial

New accounts start with a **7-day free trial**. During the trial you can record, edit, export finished videos, and share. Uploading videos from your computer and [exporting raw recordings](/docs/help/export-videos/export-raw-recordings) require an active paid plan. If you don't subscribe before the trial ends, you keep access to the videos you created during the trial but can't record, edit, or export until you subscribe. [Learn more](/docs/help/faq/what-happens-when-my-tella-subscription-ends).

Need more time to test Tella? [Trial extensions](/docs/help/billing/extend-free-trial) are possible on a case-by-case basis — just contact support.

## Managing your billing

All billing is handled through Stripe. To access the Stripe billing portal:

1. Click your **workspace name** in the top-left corner.
2. Go to **Settings** → **Plans & Billing**.
3. Click **Manage** on your current plan.

From the Stripe portal you can:

* Update your payment method
* Switch between monthly and annual billing
* View invoice history and download receipts
* Cancel your subscription

## Common questions

### Why is my bill higher than expected?

The most common reason is additional team members. Each Owner or Member on your workspace is a billable seat. Check your member list under **Settings** → **Add and Manage Members** to see who's on your workspace.

### I was charged a different amount than the listed price

If you added or removed members during a billing cycle, Stripe prorates the charges. This can result in a bill that doesn't match the exact per-user price. Check your invoice in the Stripe portal for a line-by-line breakdown.

### Can I pay in a currency other than USD?

Tella only accepts payments in USD. However, Stripe allows for adaptive billing, so you may be able to pay in your local currency. Stripe may apply a conversion fee. Your bank or credit card provider may also apply their own currency conversion fees.

### How do I see what I'm being charged for?

Open the Stripe billing portal from **Settings** → **Plans & Billing** → **Manage**. Your invoices show the plan, number of seats, billing interval, and any prorated adjustments. You can also [download past invoices](/docs/help/billing/download-tella-invoices).